Visits Centre Assistant 12 hours

Prison Advice and Care Trust; East Midlands; On-site; GBP 22,000 - 27,000; Full time

Job summary

A national support organization is seeking a Family Support Worker for the Visitor Centre in the East Midlands. The role involves providing support to families visiting prisoners, managing visits, and working with various organizations. Candidates should have experience in challenging environments, organizational skills, and the ability to build partnerships. Benefits include comprehensive employee support and development opportunities.

Benefits

Free confidential advice and counselling service

Cycle to work scheme

Generous annual leave

Qualifications

• Experience working with families in challenging environments.
• Knowledge of safeguarding and child protection practices.
• Ability to build partnerships with various agencies.

Responsibilities

• Provide support to families visiting loved ones.
• Facilitate prison visits and family days.
• Assist with various visitor centre services.

Skills

Organizational skills

Interpersonal communication

Ability to manage workload

Experience working with families

Job description

Overview

Role overview: As Family Support Worker (Visits Centre Assistant) you will provide support to families visiting loved ones in the Visitor Centre. Visitor centre services include play and children’s services and a catering service. You will work as part of the PACT Family team, based primarily in the prison's visitor centre and visits hall, providing support, advice and guidance to families visiting prisoners, facilitating prison visits and family days, and supporting the play service.

Responsibilities

• Provide support to families visiting loved ones in the Visitor Centre.
• Facilitate prison visits and family days; support the play service; assist with visitor centre services including play, children’s services and catering.
• Work as part of the PACT Family team, based in the visitor centre and visits hall, offering guidance to families and building positive relationships with partners and agencies.

About You

To be successful in this role you will have experience and understanding of working with families in a challenging environment, ideally involving offenders and/or their families. You will have excellent organisational skills and the ability to manage a demanding workload. You will be able to contribute to planning and development of Pact’s family work and have knowledge of safeguarding/child protection practice. You will also have excellent interpersonal communication skills and the ability to build partnerships with a range of agencies.

What Pact Offers

• A wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave and more.
• Opportunities to attend internal training to develop as an effective support worker and a thorough induction process with a supportive team.

How to Apply

If you feel you meet the requirements of this post please complete an application form by clicking the apply now button.

Other Information

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison.