Visitor Welcome and Retail Supervisor

English Heritage; Kenilworth; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading heritage charity is seeking a Visitor Welcome and Retail Supervisor at Kenilworth Castle. This role offers flexible hours, career progression, and the chance to engage with visitors while promoting memberships. The ideal candidate will excel in customer service and team leadership, ensuring a positive experience for all visitors.

Benefits

25 days' holiday plus bank holidays

Matched pension contributions up to 10%

Career progression opportunities

Free access to all English Heritage sites

25% discount in shops and cafes

Enhanced parental leave options

Qualifications

• Enthusiastic about engaging face-to-face with visitors.
• Experience in promoting and selling memberships.

Responsibilities

• Lead the welcome team to deliver excellent customer service.
• Engage visitors and inspire them to become members.

Skills

Customer Care

Team Leadership

Problem Solving

Job description

Visitor Welcome and Retail Supervisor

Location: Kenilworth Castle, Kenilworth, Warwickshire, CV8 1NE

Salary: £24,827 pro rata / 36 hours per week February - October, 21 hours per week November - January / Permanent

Ref: 16019

About Us

Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

As a charity, we care for over a million objects and hundreds of historic sites across England, from international icons to local treasures. We open them up, share their stories, and find new ways for everyone to enjoy, learn, and create.

The Role

We are seeking a Visitor Welcome and Retail Supervisor to join our team. The role involves working 36 hours per week from February to October and 21 hours per week from November to January. Your hours will vary throughout the year, but your pay will be annualized to ensure consistent income. Further details will be discussed at interview.

Benefits

• Salary from £24,827 depending on skills, experience, and location
• 25 days' holiday plus bank holidays, pro rata, increasing to 28 days after 3 years
• Matched pension contributions up to 10%
• Flexible hours
• Career progression opportunities within the heritage sector
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity, or shared parental leave
• Options to buy additional leave
• An inclusive working environment supporting all backgrounds, religions, and needs
• Opportunities to attend live music and history events

Candidate Profile

This position is ideal for someone enthusiastic about engaging face-to-face with visitors, coaching team members, and delivering an engaging visitor experience. A focus on promoting and selling memberships is essential.

Key Responsibilities

• Motivate and lead the welcome team to deliver excellent customer service
• Engage visitors and inspire them to become members, helping them to enjoy more at our properties
• Ensure all visitors have a positive experience from arrival to departure

Candidate Requirements

1. Drive to succeed and thrive on exceeding targets as part of a team
2. Understanding of excellent customer care and visitor service principles
3. Comfortable using basic technology
4. Willingness to follow site procedures, overcome obstacles, and problem-solve

Additional Information

Interviews will be held on 05/06/25 at Kenilworth Castle. To discuss workplace adjustments or working patterns, contact Rachel Austin at [e-mail]. No agencies, please.

Learn more about us at English Heritage and meet our team at Careers with Us.

Our Commitment

We are committed to diversity, equity, and inclusion, welcoming people from all backgrounds. We support wellbeing through mental health initiatives, employee assistance programs, and reasonable adjustments to ensure a safe and supportive work environment.