Visitor Support Officer

ENGINEERINGUK; Chesterfield; Hybrid; GBP 17,000; Part time

Job summary

An innovative company is seeking a Visitor Support Officer to enhance visitor experiences on heritage railways. This part-time role combines home working with team meetings, allowing you to engage with customers and ensure their needs are met. You'll be answering enquiries, organizing journey preparations, and contributing to a growing small business that values enthusiasm and teamwork. If you're organized, a clear communicator, and passionate about delivering exceptional service, this opportunity is perfect for you. Join a friendly team and help create memorable experiences for visitors!

Benefits

Three £50 gift vouchers

Holiday allowance

Flexible working hours

Qualifications

• Experience in customer service or administration is essential.
• Strong IT skills, especially in Microsoft Office.

Responsibilities

• Answering visitor enquiries via phone and email.
• Preparing for journey days, including planning train seating.

Skills

Customer Service

Communication Skills

Microsoft Office

Organizational Skills

Attention to Detail

Education

Previous Experience in Customer Service

Job description

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View more categories View less categories Sector Customer Services Role Assistant Contract Type Permanent Hours Part Time

Fox & Edwards Events is hiring a Visitor Support Officer!

Due to internal promotion, we’re looking to hire an important customer service role that helps gives our visitors a fantastic experience to remember. Keen to support a growing small business run by enthusiastic people? Want a combination of home-working and regular team meetings?

About Us:

Fox & Edwards Events was established in 2019 by Olly & Julie to deliver events and experiences that encourage visitors to embrace heritage visitor attractions.

Since then, we have been operating steam train trips on heritage railways throughout the UK. We currently work with 15 railways from across England, Wales & Scotland providing a variety of journey options such as fish and chips, cream tea, character events and more.

Our trips are growing in popularity and so we are looking for additional support to ensure that visitors get the best possible experience. We are looking for a Visitor & Business Support Officer to help us in several key areas:

• Answering visitor enquiries - by telephone, email and other means.
• Preparing for journey days - for example planning train seating.

About You:

You’ll be:

• Keen like us to provide the best experiences for visitors.
• Well organised, reliable and presents positively.
• Good with IT / Microsoft Office.
• A clear communicator with excellent written and spoken skills - good at writing emails and taking calls.
• A great team player who demonstrates initiative and is able to work alone to complete tasks well and on-time.
• Calm under pressure, positive and flexible. You’ll consider yourself someone who gets ‘stuck in’ with a ‘can do’ attitude.
• Reliable with good attention to detail.
• Able to work from home.
• Previous experience in customer service / administration to bring to the role.

We’re really looking forward to hearing about you and why you’d be interested in this role. We’re more than happy to talk through / discuss any details about the role.

We will give full training about our systems, processes and journeys. You do not have to be a railway enthusiast to be good at this role!

We are keen to promote this role to those with disabilities with as much adaption as is possible while meeting the post's core needs (such as phone calls and email responses). Our office is fully accessible. All applications will be assessed on merit.

Key Information:

• This post is 22.5 hours per week.
• A typical week will involve working from Wednesday / Thursday / Friday answering calls and enquiries.
• Predominantly home working, but with a day a week in an office at Chesterfield. Independent travel will be required.
• £16380 equating to £13 per hour, paid evenly over twelve monthly payments.
• Three £50 gift vouchers (birthday, Christmas and anniversary of joining the company) are provided to each team member.
• Holiday allowance depending on hours level per year. Please note that holidays must be agreed in advance and in line with business needs.
• A six-month probationary period will apply to any candidate.

How to Apply:

To apply, please email officeATSYMBOLfoxandedwards.com with a covering letter of one side of A4 specifically outlining your suitability for this role and your CV (maximum two sides of A4).

The Process:

Applications close at 23:59 on Monday 2nd June.Applications will be assessed and successful candidates contacted about a face-to-face interview at our Chesterfield office on Thursday 5th June. This position has been highly competitive previously.

Job Type: Part-time

Pay: £16,380.00 per year

Company

Fox & Edwards Events was established in 2019 by Olly & Julie to deliver events and experiences that encourage visitors to embrace heritage visitor attractions.

Since then, we have been operating steam train trips on heritage railways throughout the UK. We currently work with 15 railways from across England, Wales & Scotland providing a variety of journey options such as fish and chips, cream tea, character events and more.

Our trips are growing in popularity and so we are looking for additional support to ensure that visitors get the best possible experience.

Company info

Telephone [phone] Location Northern Gateway Enterprise Centre
Saltergate
Chesterfield
Derbyshire
S40 1UT
United Kingdom

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