Visitor Services Supervisor

ZipRecruiter; England; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Visitor Services Supervisor, der die Verantwortung für die Bereitstellung eines hervorragenden Kundenservices übernimmt. Diese Rolle erfordert eine Leidenschaft für die Betreuung von Besuchern und die Fähigkeit, ein Team zu leiten. Der Supervisor wird in einem dynamischen Umfeld arbeiten, das sich auf die Förderung des kulturellen Erbes und der Wissenschaft konzentriert. Mit flexiblen Arbeitsmöglichkeiten und einem Fokus auf Teamarbeit bietet diese Position eine hervorragende Gelegenheit, einen bedeutenden Einfluss auf das Besuchererlebnis zu haben.

Qualifications

• Starke Fähigkeiten im Kundenservice und Engagement für hohe Standards.
• Erfahrung in der Verwaltung und Aufsicht von Teams.

Responsibilities

• Leitung des Besucherservices und Unterstützung der kommerziellen Aktivitäten.
• Verwaltung von Büro- und Einzelhandelsaufgaben im Besucherzentrum.

Skills

Kundenservice

Administrative Fähigkeiten

Aufsichtserfahrung

Job description

Job Description

Job Title: Visitor Services Supervisor

Location: Jodrell Bank, Cheshire

Salary: £31,637 to £36,130 per annum, depending on relevant experience

Job Type: Full Time (1 FTE), Permanent. 28 hours per week

Closing Date: 07/05/2025

The Role:

The Centre for Engagement is seeking to appoint a Visitor Services Supervisor.

The Centre for Engagement is one of The University's cultural institutions responsible for engaging visitors with the science, heritage, and culture of Jodrell Bank and the wider university. Established in 2011, it welcomes around 160,000 visitors annually. Jodrell Bank was inscribed as a UNESCO World Heritage Site in 2019, recognizing its significant heritage, scientific, and cultural impact.

This role within our Visitor Services team will focus on delivering excellent visitor service, supporting the Centre's commercial operations, and retail activities, especially following the launch of the First Light Pavilion.

The position is based in the busy visitor center, working four days a week (Wednesday to Saturday), including routine weekend duty management, office, and retail administration.

We are seeking passionate individuals committed to high standards of customer service and care, with strong administrative skills and prior supervisory experience.

As an equal opportunities employer, we welcome applicants from all sections of the community regardless of race, gender, age, disability, sexual orientation, gender identity, or transgender status. All appointments are made on merit.

The university supports flexible working arrangements, including blended working.

Please note, we do not respond to enquiries or accept CVs/applications from recruitment agencies.

Click APPLY to be redirected to our website to complete an application form.

Candidates with experience or job titles such as Visitor Experience Supervisor, Customer Service Supervisor, Customer Service, Admin, or Administrator may also be considered.