Visitor Services Supervisor

TN United Kingdom; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established cultural institution is seeking a Visitor Services Supervisor to enhance visitor engagement and manage retail activities at the newly launched First Light Pavilion. This role involves delivering high-quality customer service, supporting commercial operations, and overseeing administrative tasks. The ideal candidate will possess strong administrative skills and supervisory experience, making a significant impact in a dynamic environment. Join a team dedicated to creating memorable experiences for visitors while contributing to a UNESCO World Heritage Site.

Qualifications

• Passionate individuals committed to high standards of customer care.
• Strong administrative skills and supervisory experience required.

Responsibilities

• Deliver excellent visitor service and support commercial operations.
• Manage retail activities and office administration.

Skills

Customer Care

Administrative Skills

Supervisory Experience

Job description

Job Title: Visitor Services Supervisor

Jodrell Bank Centre for Engagement, part of The University of Manchester, is seeking to appoint a Visitor Services Supervisor.

About Us: Jodrell Bank is a renowned cultural institution responsible for engaging visitors with science, heritage, and culture. Established in 2011, it welcomes approximately 160,000 visitors annually and was designated a UNESCO World Heritage Site in 2019.

Role Overview: This position involves delivering excellent visitor service, supporting commercial operations, and managing retail activities at the newly launched First Light Pavilion. The role is based in the Planet Pavilion and requires working 4 days a week (Wednesday to Saturday), including routine weekend duty management, along with office and retail administration.

Candidate Profile: We seek passionate individuals committed to high standards of customer care, with strong administrative skills and supervisory experience.

Equal Opportunities: We welcome applicants from all backgrounds and are committed to diversity and inclusion. All appointments are made on merit.

Working Arrangements: We support flexible and blended working arrangements.

Application Process: Please note we do not accept CVs or applications from recruitment agencies. For inquiries about the vacancy, contact Amanda Lowndes, Head of Visitor Services, at Jobtrain: 0161 850 2004 or https://jobseekersupport.jobtrain.co.uk/support/home.

Closing Date: The vacancy closes at midnight on the specified deadline. Details and person specification criteria are available in the Further Particulars document linked below.