Visitor Services Manager

Tameside Council; Ashton-under-Lyne; On-site; GBP 28,000 - 35,000; Full time

Job summary

Tameside Council is seeking a Visitor Services Manager to oversee operations at the Portland Basin Museum. The successful applicant will ensure excellent customer service while managing administrative functions and leading the front of house team. Applicants should possess strong communication skills, leadership capabilities, and IT proficiency, making them capable of delivering high-quality visitor experiences.

Qualifications

• Excellent communication and organisational skills.
• Ability to manage and motivate a team.
• Good IT skills including experience with Excel.

Responsibilities

• Assist in the co-ordination of business and administrative functions across Cultural Services.
• Manage the day-to-day line management of the front of house team.
• Ensure high standards of customer care and service delivery.

Skills

Communication

Organisational skills

Interpersonal skills

Customer service

Flexibility

Tools

Excel

Job description

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Visitor Services Manager, Ashton-under-Lyne

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Client:

Location:

Ashton-under-Lyne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ba10e7f5b308

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Contract Type: Permanent

Hours Per Week: 36hours

Base Location: Portland Basin Museum, Portland Place, Ashton-Under-Lyne, OL7 0QA

Assessment Date: To be arranged

The Role

We are looking to recruit a Visitor Services Manager to Cultural and Customer Services. The successful candidate will be responsible for assisting in the co-ordination of business and administrative functions across Cultural Services, including managing school bookings and object loan box bookings as well as compiling statistical data..

You will have responsibility for the day-to-day line management of the front of house team in the Museums and Galleries Service and be responsible for ensuring high standards of customer care and service delivery.

You will also assist in the management of health and safety and retail functions.

About You

You must be able to work under pressure and to tight deadlines. You will have excellent communication, organisational and interpersonal skills. You will be able to manage and motivate a team and have excellent customer service skills. You will have good IT skills including experience of working with Excel.

You will be required to work flexibly including weekends, evenings and Bank Holidays and be able to work at various sites but predominantly at Portland Basin Museum. You will be able to work independently and also as part of a team.

About Us

Come shape the future of Tameside with us!

Message from Julian Jackson, Director of Place at Tameside Council.

“Since joining Team Tameside in September 2022, I’ve been proud to work alongside a hardworking and passionate team that’s making a real difference to our borough.

“Our Place Directorate is at the heart of shaping Tamesidecovering everything from planning and highways to parks, culture, arts, environmental services, and facilities management. Whether it’s keeping our streets clean, improving green spaces, or driving forward exciting regeneration projects, our work makes a direct impact on the lives of residents and businesses every day.

‘’We’ve already delivered some amazing projects, like Ashton Old Baths, and are currently working on master plans for our town centres in Stalybridge, Hyde, with projects like Ashton Mayoral Development Zone, and Godley Green Green Garden Village also set to create new homes, jobs and commercial spaces. But it’s not just about developments day to day it’s about making sure our core services are modern, efficient, and able to support thriving communities and safeguard our heritage buildings and asssets for the future.

To do that, we need passionate people to join us. If you want to be part of a team that’s driving real change, improving local services, and shaping the future of Tameside, we’d love to have you on board.

Come and be part of something great. Let’s build the future of Tameside together!’’

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

For further information about this role please contact the recruiting manager on 0161 342 5491 or [emailprotected]