Visitor Services Attendant

Experience a unique, customer service position at Lake Mountain and join us for the 2025 season!

15th March, 2025

The opportunity :

Get ready for an exciting season at Lake Mountain as a Visitor Services Attendant! This role puts you right in the heart of the action, offering top-notch service and support to our wonderful guests.

You'll be the go-to person for all consumer facing touch points on resort, from welcoming visitors at the Resort Entry to helping them have a blast outside on the Toboggan runs. You'll also lend a hand in the Rental department, snow sports area, retail shops, and food & beverage outlets, ensuring everyone has an unforgettable experience!

Answering guest queries with a smile and providing accurate, helpful information about our fantastic facilities and services will be your forte, all whilst working in a fun, dynamic team!

Lake Mountain Alpine Resort is a family-orientated snow play park. It has the distinction of being the closest alpine snow resort to Melbourne, just a short 2 hours drive from the city centre.

Don’t miss this opportunity, apply today!

Key accountabilities :

1. Provide high-level customer service to visitors and guests across all areas of the resort.
2. Respond to guest enquiries with accurate information about the facilities and services, in line with policies and procedures.
3. Proactively work with the team to set-up, carry out and pack-up operational offerings throughout visitor services, in a timely fashion.
4. Perform resort entry duties that include processing guest entry to the resort, providing direction regarding snow chain requirements and fitting / hire.

Skills, experience and qualifications :

1. Prior experience in customer service, tourism or visitor information.
2. Prior experience in a front-of-house customer service role or food and beverage role.
3. Exceptional communication skills.
4. Reliable, hard working and a team player.
5. Ability to carry out repetitious tasks and be on your feet for long periods of time within an alpine environment, with a variety of weather conditions you may be exposed to.

Salary : $32.81 p / h including casual loading

Where : Lake Mountain, Marysville Victoria

How to apply : Click on "Apply" and upload your resume and cover letter, detailing your suitability and how you meet the key accountabilities and experience required.

Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.

The successful candidate will be required to :

1. Have full Australian working rights.
2. Hold a current Australian driver’s licence.
3. Satisfactorily pass a police check and random drug & alcohol tests.
4. Hold or be willing to obtain a Victorian Employee Working With Children Check.
5. Be available to work weekends and school holidays.
6. Be available from June to September 2025 (or the declared snow season).

Who will you be working for?

Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts : Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes.

For more information, visit the websites :

Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.