Visitor Services Assistant : Retail

TipTopJob; Milton Keynes; On-site; GBP 10,000 - 40,000; Part time

Job summary

An exciting opportunity awaits as a Visitor Services Assistant at a vibrant heritage attraction. In this role, you'll be the welcoming face to visitors, providing exceptional customer service while working in admissions and the gift shop. Your ability to handle queries and complaints with professionalism will shine as you contribute to the visitor experience. With flexible working hours and the chance to be part of a dedicated team, this position offers a fulfilling way to engage with the rich history of Bletchley Park. Join us in making every visitor's experience memorable and inspiring!

Benefits

33 days annual leave pro-rata

Complementary entry pass allowance

Birthday leave after 12 months

Company pension scheme

Death-in-service benefit

Healthcare cash-plan

Qualifications

• Passion for customer service and strong professionalism required.
• Previous experience in customer service or retail is advantageous.

Responsibilities

• Welcome visitors and provide exceptional service in admissions and gift shop.
• Assist with ticket sales, purchases, and issuing Multimedia Guides.

Skills

Customer Service

Retail Experience

Teamwork

Professionalism

Flexibility

Job description

Job Title: Visitor Services Assistant

Location: Milton Keynes, MK3 6EB

Starting Salary: A£9.55 to A£11.85 per hour

Job type: Permanent / Part time

Closing Date: 5 January 2025

About the company:

Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park's crucial role in World War Two.

About the role:

We are looking for two Visitor Service Assistants to join our Retail and Admissions team. As a Visitor Services Assistant you will work within admissions and the gift shop to welcome visitors and coach groups to Bletchley Park and provide exceptional service. You will assist with processing ticket sales, purchases and issuing Multimedia Guides.

You will be a team player, with a passion for amazing customer service and a strong sense of professionalism. You will be able to help with queries and any complaints in a calm and efficient manner. You will have a flexible approach to work and be comfortable working within a busy visitor facing role. Previous customer service / retail experience would be an advantage.

This role is visitor facing and as such uniform will be provided and a dress code is in place. Please see the Job Description for further details around the person requirements and job responsibilities.

Working Patterns:

You will be working 4 days per week on a rolling rota (including every other weekend). Normal hours of work will be 9.00 - 17.00 / 9.45 - 17.45 March to October, 9.00 - 16.00 / 9.45 - 16.45 November to February with a ½ hour unpaid lunch break. Both roles will require some evening hours on occasion to support during special events.

Benefits:

1. 33 days annual leave pro-rata (including statutory holidays)
2. Complementary entry pass allowance per year
3. A days' birthday leave (after 12 months service)
4. A company pension scheme
5. Death-in-service
6. Healthcare cash-plan

Additional Information:

Strictly no agencies please.

If this sounds like the Visitor Services Assistant role for you, please click APPLY send your CV and Cover Letter setting out which vacancy you would like for and explaining why you are suitable for this role.