Visitor Services Assistant

ASVA: Association of Scottish Visitor Attractions; Glencoe; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in visitor attractions is seeking enthusiastic individuals to join their team in Glencoe. This role involves delivering exceptional customer service, engaging with visitors, and helping to create memorable experiences. You'll be responsible for upselling products, maintaining the site's presentation, and ensuring a safe environment for all. If you are passionate about hospitality and enjoy working in a vibrant team atmosphere, this opportunity offers a chance to make a real impact while enjoying the beauty of Scotland's landscapes. Join a team dedicated to preserving and showcasing Scotland's rich heritage!

Qualifications

• Strong customer service skills with a focus on visitor experience.
• Ability to work flexibly and support team efforts.

Responsibilities

• Provide high-quality customer service and welcome visitors.
• Generate income through upselling products and services.
• Maintain site presentation and adhere to safety guidelines.

Skills

Customer Service

Communication

Teamwork

Sales Skills

Problem Solving

Education

High School Diploma

Relevant Work Experience

Job description

Organisation: The National Trust for Scotland

Salary: £12.60 per hour

Location: Glencoe

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Provide a consistently high standard of customer service:

• Welcome visitors at all our key touch points, from their arrival in our car park and entrance area, to making purchases in our café and shop, exploring our unique reconstruction of a 300-year-old turf house or enjoying the info hub, cinema and exhibition.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places:

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership products and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety:

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badge and PPE, as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.