Visitor Service Officer

Forest Camping Limited; Tetford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a passionate team at Forestry England dedicated to enhancing the visitor experience at High Lodge, Thetford Forest. This permanent role involves providing outstanding customer service, maintaining visitor facilities, and promoting events. You will be supported in your career development while enjoying a range of employee benefits, including a generous holiday allowance and pension contributions.

Benefits

25 days holiday plus bank holidays

Employee benefits scheme

Free parking at Forestry England sites

Professional development support

Qualifications

• Ability to provide outstanding service to visitors.
• Strong engagement skills and problem-solving abilities.
• Understanding of customer needs and visitor information.

Responsibilities

• Provide visitor information and respond to enquiries enthusiastically.
• Maintain clean, safe and accessible visitor facilities.
• Promote Forestry England’s work and events.

Skills

Customer Service

Communication

Teamwork

Job description

Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.

Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber .

What you’ll do…

You will contribute to achieving an exceptional visitor experience, providing outstanding service so they leave with lasting memories. You will provide visitor information, respond to enquiries with enthusiasm and expertise, making sure we meet the needs of every customer where possible. You will help keep our visitor facilities clean, safe and accessible. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering.

Where you’ll work…

High Lodge, Thetford Forest

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.

• 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaRis our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.

You will be assessed on strength based questions during your interview.

If you require any reasonable adjustments, please email [e-mail].

Read more about nationality requirements here.

Working for the Civil Service…

Forestry England is part of the Civil Service . The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans andPrison Leaver Recruitment initiative.

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.

Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: [e-mail] .

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• Job Reference forestryengland/TP/1761/264
• Contract Type Permanent
• Closing Date 29 June, 2025
• Job Category Customer Services
• Business Unit East
• Location High Lodge, Thetford Forest (IP27 0AF), United Kingdom