Visitor Operations Assistant (Temp)

Chester Zoo; Chester; On-site; Part time

Job summary

Chester Zoo is seeking a Visitor Operations Assistant (Temp) to enhance the guest experience while maintaining cleanliness and presenting their facilities. Responsibilities include outdoor work in varying weather conditions, customer service, and supporting visitor attractions. With a competitive hourly rate and a temporary contract, successful applicants will contribute to the zoo's conservation efforts while enjoying unique employee benefits.

Benefits

Staff pass for zoo visits

Complimentary tickets for friends and family

Free bus travel available on the X1

Qualifications

• Be an ambassador for Chester Zoo delivering excellent customer service.
• Be confident, approachable and flexible with a 'can do' attitude.
• Be able to work outdoors in all weathers.

Responsibilities

• Site presentation including litter picking, emptying bins, and cleaning washrooms.
• Assisting with visitor parking and operating attractions.
• Ensure event spaces and offices are maintained to high standards.

Skills

Customer service

Communication

Flexibility

Job description

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Visitor Operations Assistant

We're on a mission to deliver the ultimate guest experience and need your help to keep our site and visitor facilities looking their best. As a team player, you'll take pride in ensuring every day is a success. If you love working outdoors, then join our passionate team today!

Visitor Operations Assistant

We're on a mission to deliver the ultimate guest experience and need your help to keep our site and visitor facilities looking their best. As a team player, you'll take pride in ensuring every day is a success. If you love working outdoors, then join our passionate team today!

As a Visitor Operations Assistant your duties will include site presentation including litter picking, emptying bins, cleaning washrooms and assisting with visitor parking in our main carpark. Our team are also tasked with operating the Lazy River Boat Trip, Treetop Challenge and the Virtual Reality Gorilla Trek as well as ensuring our amazing events spaces and offices are presented to high standards.

The Package

• Temporary contract starting 12th July 2025 until 7th September 2025.
• Rate of pay of £12.21 per hour regardless of age.
• Working on a rota basis with a minimum of 8 hours per week up to a maximum of 40 hours per week. Hours will vary and can be significantly more during busy periods. This includes weekends, bank holidays and evenings.
• Annual leave which accrues based on hours of work.
• Staff pass so you can visit the zoo during your time off, plus complimentary tickets for your friends and family.
• Free bus travel available on the X1 from Chester and Ellesmere Port train stations.
  
  

Our Requirements

• Be an ambassador for Chester Zoo delivering excellent customer service and be a strong communicator
• Be confident, approachable and flexible with a “can do” attitude
• Be able to work outdoors in all weathers
  
  

Flexibility in these roles is key, so the successful candidates must be able to work up to 5 days out of 7 every week. This may include early mornings from 7am and evenings until 10pm, weekends, mid-week and bank holidays as rostered.

More About Us

We’re not just an amazing, award-winning visitor attraction that’s home to 37,000 incredible animals inside 128 acres of stunning gardens. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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