Visitor Experience Team Member

Darlington Borough Council; Darlington; On-site; GBP 25,000; Part time

Job summary

Darlington Borough Council is seeking a Visitor Experience Team Member for their new attraction. This part-time role involves providing exceptional customer service and engaging with visitors across various areas, including a museum and outdoor play area. The successful candidate will enjoy flexible working, generous leave, and training opportunities.

Benefits

32 days annual leave plus bank holidays

Local Government Pension Scheme

Flexible working

Maternity, Paternity, and Adoption Leave

Training and development opportunities

Qualifications

• Energetic, personable, and enthusiastic individual.
• Strong customer-focused approach.
• Ability to work across various areas of the venue.

Responsibilities

• Deliver excellent customer service to diverse visitors.
• Work across the museum, outdoor play area, and immersive ride.
• Support during events.

Skills

Customer service

Communication

Teamwork

Job description

Visitor Experience Team Member (Ref: POS015430)

Salary: £24,404 per annum (pro rata)

Salary Band: £20,001 to £30,000

Post Type: Permanent

Hours Per Week: Part time

Job and Application details

Categories: Arts / Tourism / Culture
Directorate: N/A
Published Date: 29/06/2025
Closing Date: 20/07/2025

RESTRICTED - INTERNAL APPLICANTS ONLY

Hopetown Darlington, a new visitor attraction, features a wagon-themed play park, immersive experience ride, gallery, touring exhibitions, a state-of-the-art museum, festivals, and events. The site includes a café and shop, celebrating Darlington’s rail heritage, expected to attract over 300,000 visitors annually.

As a Visitor Experience Team member, you will deliver excellent customer service, welcoming diverse visitors and working across various areas of the venue including the museum, outdoor play area, immersive ride, and during events. You should be energetic, personable, and enthusiastic, with strong communication skills and a customer-focused approach.

Benefits include:

• 32 days annual leave plus bank holidays, with options to purchase more
• Local Government Pension Scheme and voluntary contributions
• Flexi-time and flexible working
• Maternity, Paternity, and Adoption Leave schemes
• Staff forums, discounts, and wellness programs
• Training and development opportunities
• Additional benefits as detailed on our website

For more information, refer to the Role Profile and Employee Information Sheet. For an informal discussion, contact Natalie Collins, Visitor Experience Manager, at 07825016534.

Application queries can be directed to the HR Team at 01325 405486 or [e-mail]. Please check your email and Junk folder for notifications.

More about working with us

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