Visitor Experience Officer - Shrewsbury

The National Trust; Shrewsbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

The National Trust is seeking a Visitor Experience Officer for Attingham Park. This vital role involves engaging visitors, managing a team of volunteers, and ensuring high-quality service delivery. Responsibilities include developing exciting visitor programmes and overseeing operations in a scenic 4,000-acre estate, requiring strong communication and organizational skills.

Benefits

Pension scheme (up to 10% of salary)

Free entry to National Trust properties

Flexibility in working arrangements

Employee assistance programme

Holiday entitlement up to 32 days

Parking at most locations

Qualifications

• Experienced in managing deadlines and prioritization.
• Proficient in communication and relationship-building.
• Knowledgeable in visitor operations.

Responsibilities

• Serve as lead Duty Manager and support visitor-facing operations.
• Deliver engaging programmes and manage seasonal activities.
• Ensure high standards of visitor engagement and presentation.

Skills

Communication

Problem Solving

Relationship Building

Planning

Teamwork

IT Proficiency

Tools

Microsoft Office

Social Media

Job description

Visitor Experience Officer - Shrewsbury

Summary

Being a Visitor Experience Officer for the National Trust is about engaging with visitors, inspiring them, and ensuring they have a memorable experience. We are seeking a Visitor Experience Officer to join the team at Attingham Park, one of our busiest sites.

What it's like to work here

Attingham is located in Shropshire, set in scenic countryside between Telford and Shrewsbury. The estate spans 4,000 acres and features a mansion built in 1782, a Walled Garden, Deer Park, and Pleasure Grounds. It attracts around 600,000 visitors annually and offers a vibrant year-round programme.

You will collaborate with the Senior Programming and Partnerships Officer and Senior Marketing Communications Officer to promote Attingham's stories, history, nature, and wildlife.

As part of the Visitor Experience team, you will work with staff and volunteers, including supervising a team of approximately 100 Visitor Experience volunteers supporting the visitor programme.

What you'll be doing

Reporting to the Experience and Visitor Programming Manager, you will serve as a lead Duty Manager, supporting both visitor-facing and behind-the-scenes operations to ensure smooth visitor services.

You will help deliver engaging programmes and manage specific elements of the seasonal visitor activities, such as creating family trails or leading active programmes like walking or sports activities.

Understanding visitor engagement is crucial. You will ensure high standards of presentation and clear communication across all visitor touchpoints, from online to onsite signage. As a champion of excellent visitor experiences, you will participate in the duty management rota, helping to run daily operations.

This position requires regular weekend work (every other weekend) and is a full-time (37.5 hours per week), fixed-term role until 28 February 2026.

Who we're looking for

We welcome applicants who are:

• Experienced in managing deadlines, problem-solving, and workload prioritization
• Organized, detail-oriented, and skilled in planning
• Excellent in communication and relationship-building
• Team players with a strong work ethic and willingness to learn
• Proficient with IT, including Microsoft Office, web, and social media
• Knowledgeable or experienced in visitor operations
• Experienced in supervising volunteers

The package

The National Trust values diversity and inclusion, striving to reflect the communities we serve. We offer:

• A substantial pension scheme (up to 10% of salary)
• Free entry to National Trust properties for you and your guests (including children under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts (gym memberships, shopping, cinema)
• Holiday entitlement up to 32 days plus holiday purchase options, subject to criteria
• Flexible working arrangements
• Employee assistance programme
• Free parking at most Trust locations

Click here to learn more about our benefits.