Visitor Experience Manager : Visitor Experience Manager

TN United Kingdom; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Visitor Experience Manager to enhance the visitor journey at Liverpool's iconic Palm House. This role is pivotal in ensuring visitor satisfaction and promoting financial sustainability through innovative strategies. You will lead efforts to improve the overall visitor experience, engage with the community, and drive individual giving and commercial spend. If you are passionate about creating memorable experiences and making a positive impact, this opportunity is perfect for you.

Qualifications

• Proven experience in visitor experience management and enhancing customer satisfaction.
• Strong communication and interpersonal skills.

Responsibilities

• Ensure a high-quality visitor experience at the Palm House.
• Act as the main champion for visitors and increase visitor satisfaction.

Skills

Visitor Experience Management

Customer Service

Event Planning

Education

Bachelor's Degree in Hospitality or Related Field

Job description

Visitor Experience Manager: Visitor Experience Manager, Liverpool

Client: Liverpool in Work

Location: Liverpool, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 1fc67fe2c3d7

Job Views: 16

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

Details

Sefton Park Palm House Preservation Trust is recruiting for Liverpool’s iconic Palm House. We are developing our social impact through our mission of “rooting for people, plants and place”, while maintaining financial sustainability. The Visitor Experience Manager will ensure a high-quality visitor experience, acting as the main visitor champion. The role reports to the Head of Visitors & Communities and aims to increase visitor satisfaction, individual giving, and commercial spend.

Closing Date: Wednesday 14th May 2025