Visitor Experience Manager

JR United Kingdom; Wolverhampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise leader dans le secteur du patrimoine recherche un Manager de l'Expérience Visiteur pour diriger une équipe à Waddesdon, Aylesbury. Ce rôle dynamique consiste à inspirer des équipes pour offrir un service exceptionnel et créer des expériences mémorables pour les visiteurs.

Qualifications

• Minimum de trois ans d'expérience en gestion opérationnelle, de préférence dans un cadre patrimonial.
• Capacité à motiver et diriger des équipes pour offrir un service exceptionnel.
• Excellentes compétences en communication pour gérer le personnel et les bénévoles.

Responsibilities

• Surveiller l'expérience des visiteurs et garantir un service de haute qualité.
• Gérer et soutenir les équipes, y compris le recrutement et la formation.
• Mettre en œuvre de meilleures pratiques et gérer les retours des visiteurs.

Skills

Operational Management

Team Leadership

Communication Skills

Job description

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

A leading heritage location is looking for a dedicated Visitor Experience Manager to be based in Waddesdon, Aylesbury.

In this exciting and dynamic role, you will lead and inspire the visitor experience team to deliver exceptional service and create memorable experiences. Some of your key responsibilities include:

Operational Management:

• Oversee visitor experience and ensure high-quality service.
• Support Assistant Visitor Manager (AVEM) with presentation standards and operational compliance.
• Develop staffing plans aligned with budget and needs.
• Resolve visitor feedback and complaints efficiently.
• Implement best practices and industry benchmarks.
• Manage daily delivery of tours and walks, ensuring quality.
• Coordinate resources and spaces across teams.
• Lead and support guides and volunteers.
• Develop accessible and revenue-generating engagement programmes.
• Tailor tours to visitor and group preferences.

People Management:

• Line manage AVEM and support their development.
• Lead, motivate, and coach staff and volunteers.
• Recruit and train teams to engage with the house and its history.
• Conduct visitor care training and provide ongoing development.
• Enhance the volunteering programme.

Our ideal candidate has at least three years of operational management experience, ideally within a heritage or museum setting. You know how to motivate and lead teams to deliver exceptional service, and you excel in engaging with visitors to create inspiring experiences. Your excellent communication skills allow you to manage both staff and volunteers effectively, ensuring the highest standards of visitor care. Additionally, you’re proactive, with a keen eye for improving operations and enhancing accessibility, all while ensuring a seamless, high-quality service.