Visitor Experience Manager

RSPB; Nash; On-site; GBP 27,000 - 29,000; Full time

Job summary

Join RSPB as a Visitor Experience Manager, responsible for enhancing visitor engagement at Newport Wetlands. You'll lead a dedicated team to deliver exceptional service, manage projects, and create content that inspires visitors to connect with nature. A real opportunity to make a difference in conservation efforts while engaging with a vibrant community.

Qualifications

• Proven experience in managing visitor projects or attractions.
• Strong ability to analyze and interpret visitor experience data.
• Experience in planning and delivering high-quality visitor offers.

Responsibilities

• Lead the Visitor Experience team and manage volunteers.
• Deliver engaging content for social media and events.
• Ensure high quality of service and customer feedback management.

Skills

Leadership

Communication

Visitor Engagement

Problem Solving

Time Management

Education

HND in Tourism or Leisure or equivalent

Tools

Social Media

Job description

Are you passionate about visitor experience and connecting people with nature? We're looking for an inspiring and creative manager with excellent people skills combined with a passion for connecting people with nature.

Visitor Experience Manager
Reference: JUN20253487
Location: Newport Wetlands, Nash NP18
Terms: Permanent, Full-Time, 37.5 hours per week
Salary: £27,123.00 - £28,956.00 Per Annum

You will be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. With over 70,000 visitors a year and a thriving membership recruitment operation, Newport Wetlands is a key site for connecting people with nature.

Working with the Visitor Experience Team and volunteers, you will ensure a coherent visitor offer is delivered whilst also working with the HQ team to ensure the highest quality of RSPB visitor experience.

Newport Wetlands is a special area for wildlife and a gateway to the Gwent Levels, lying between the Severn estuary and the river Usk. It is one of the most important areas of wetland habitat in Wales, providing a haven for wildlife on the edge of the city and is a popular visitor attraction. With Key species like Bittern and Shrill Carder Bumblebees you will lead a team to deliver high quality events and create engaging content for social media.

Essential:

• Computer literate including use of social media to adhere to brand requirements.
• Knowledge of visitor engagement.
• Sound understanding of systems and procedures necessary to run a commercial visitor
• operation.
• Excellent verbal and written communications skills.
• Proven ability to plan and prioritise workloads.
• Natural leader who can motivate and inspire people at all levels.
• Problem solver who works on own initiative.
• Can manage and respond to customer needs / feedback.
• Track record of managing a successful visitor project or visitor attraction.
• Experience of
  • managing and delivering targets and KPI’s.
  • analysing and interpreting data in a visitor experience environment.
  • planning and delivery a high quality visitor offer.
  • managing a team of staff and/or volunteers.

Desirable:

• Tourism or leisure related qualification, ideally at HND level or equivalent.
• Working knowledge of Equal Opportunities and Diversity.
• Health & Safety in the workplace.

The ideal candidates will have strong communicating skills, proven experience at delivering events and a high standard of visitor experience and marketing - if that's you we'd love to hear from you!

Closing: Sunday 27th July

To complete your application online please CLICK HERE