Visitor Experience Manager

JR United Kingdom; Kingston upon Hull; On-site; GBP 30,000 - 45,000; Full time

Job summary

Un lieu de patrimoine renommé recherche un Manager de l'expérience des visiteurs pour superviser une équipe dédiée à la création de souvenirs mémorables pour les visiteurs. Le candidat idéal apportera une expérience opérationnelle de trois ans, des capacités en leadership et d'excellentes compétences en communication, garantissant des normes élevées de service à la clientèle.

Qualifications

• Au moins trois ans d'expérience en gestion opérationnelle, idéalement dans un environnement culturel.
• Compétences en motivation de l'équipe et en engagement des visiteurs.
• Excellentes compétences en communication pour gérer le personnel et les bénévoles.

Responsibilities

• Superviser l'expérience des visiteurs et assurer un service de haute qualité.
• Gérer l’Assistant Manager et développer des programmes d'engagement.
• Former et soutenir les équipes pour favoriser l’interaction avec le public.

Skills

Leadership

Communication

Gestion opérationnelle

Service client

Proactivité

Job description

Social network you want to login/join with:

Visitor Experience Manager, kingston upon hull, east yorkshire

col-narrow-left

Client:

Location:

kingston upon hull, east yorkshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

col-wide

Job Description:

A leading heritage location is looking for a dedicated Visitor Experience Manager to be based in Waddesdon, Aylesbury.

In this exciting and dynamic role, you will lead and inspire the visitor experience team to deliver exceptional service and create memorable experiences. Some of your key responsibilities include:

Operational Management:

• Oversee visitor experience and ensure high-quality service.
• Support Assistant Visitor Manager (AVEM) with presentation standards and operational compliance.
• Develop staffing plans aligned with budget and needs.
• Resolve visitor feedback and complaints efficiently.
• Implement best practices and industry benchmarks.
• Manage daily delivery of tours and walks, ensuring quality.
• Coordinate resources and spaces across teams.
• Lead and support guides and volunteers.
• Develop accessible and revenue-generating engagement programmes.
• Tailor tours to visitor and group preferences.

People Management:

• Line manage AVEM and support their development.
• Lead, motivate, and coach staff and volunteers.
• Recruit and train teams to engage with the house and its history.
• Conduct visitor care training and provide ongoing development.
• Enhance the volunteering programme.

Our ideal candidate has at least three years of operational management experience, ideally within a heritage or museum setting. You know how to motivate and lead teams to deliver exceptional service, and you excel in engaging with visitors to create inspiring experiences. Your excellent communication skills allow you to manage both staff and volunteers effectively, ensuring the highest standards of visitor care. Additionally, you’re proactive, with a keen eye for improving operations and enhancing accessibility, all while ensuring a seamless, high-quality service.