Visitor Experience Manager

HCT; Cambridge; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading cultural organization is seeking a Visitor Engagement Manager to lead the interpretation of displays at Milestones Museum. In this role, you will manage a team to deliver engaging experiences, ensuring high standards of customer service while supporting creative projects across the museum. The role offers a one-year fixed term contract with a competitive salary and an array of employee benefits that foster professional growth.

Benefits

25 days annual leave + bank holidays

7.5% Employer pension contributions

Generous maternity, adoption, and paternity pay

Enhanced occupational sick pay

Life assurance scheme

Employee Assistance Programme

Interest-free season ticket loans

Discounts on retail and leisure

Free eye tests and vouchers for glasses

Cycle to Work Scheme

Qualifications

• Experienced in managing teams and volunteers.
• Skilled in creating engaging visitor experiences.
• Capable of producing audience-focused exhibitions.

Responsibilities

• Lead and develop a team of Interpreters and volunteers.
• Create and support exhibitions and visitor events.
• Ensure excellent customer service and safety.

Skills

People Management

Organizational Skills

Attention to Detail

Customer Service

Job description

JobDescription

Salary:

Visitor Experience Manager

£26,500 to £31,000 per annum, depending on experience

Location:

Milestones Museum

Hours:

37 hours per week including occasional weekends and bank holidays

Type of Contract:

One year fixed term contract (maternity cover)

Referral Category:

B

Do you love sharing your passion for history?

As the Visitor Engagement Manager, you’ll be responsible for the day-to-day interpretation of the displays at our largest and busiest museum - Milestones. You’ll lead and develop our team of Interpreters and volunteers to bring history to life through immersive experiences. You will support the creation of exhibitions and visitor events across the site.

You’ll ensure high standards and consistent, excellent customer service as well as delivering safe, engaging and commercially successful projects. You will motivate and develop the team and support them to perform at a high level whilst actively shaping an inclusive, collaborative, and productive team culture.

A bit about you

A confident people manager, your drive and organisational skills will help you to motivate our enthusiastic volunteers to bring our busy Living History Museum to life for our visitors.

You will be used to using your skills and attention to detail to create audience focused, accessible interpretation from live presentations to exhibitions. Ensuring we have 1940s shop keepers for our Sweet Shop, training volunteers to demonstrate washing clothes the Victorian way, looking after new objects, working on our exhibitions and family trails this role offers new challenges in a fast paced, exciting, and fun workplace. As no two days are the same, you’ll thrive on variety and be able to think on your feet to solve problems.

What it’s like to work for us

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support visitor attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We are committed to promoting equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work. We aim to be inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve and seeks to engage.

The benefits of working for us

• 25 days annual leave + bank holidays (pro-rated for part time working)
• 7.5% Employer pension contributions
• Generous occupational maternity, adoption and paternity pay
• Enhanced occupational sick pay
• Generous compassionate leave scheme
• Emergency leave scheme
• Life assurance scheme (x3 annual salary)
• Industry leading Employee Assistance Programme
• Interest-free Season ticket loans and travel loans from first day of employment
• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
• Access to same day GP appointments for employees and their immediate family
• Access to free eye tests and vouchers towards glasses for VDU use
• Free flu vaccination vouchers
• Cycle to Work Scheme
• Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
• Opportunities to learn, develop and progress
• Free tea and coffee in all our venues
• Team Card - Free access to our fee paying venues and discounts across café and retail.

We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.

To apply please fill in the application form with an up-to-date CV. Please provide a covering letter to support your application, including why you would excel in the position.

Closing date for applications: 30^th June 2025

To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/