Visitor Experience Host

www.nationalmuseums.org.uk - Jobboard; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is looking for enthusiastic individuals to join their team in providing exceptional visitor experiences. This role involves welcoming guests, promoting donations, and ensuring a safe environment for all. You will engage with visitors to encourage feedback and enhance their satisfaction while supporting fundraising efforts and the smooth operation of the museum. If you are passionate about culture and enjoy working in a dynamic setting, this opportunity is perfect for you. Join a vibrant team dedicated to making each visit memorable and impactful!

Qualifications

• Strong customer service skills to enhance visitor experiences.
• Ability to communicate effectively with visitors and colleagues.

Responsibilities

• Welcome visitors and provide information to enhance their experience.
• Support fundraising activities and maintain a safe environment.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Tools

Till and Ticketing System

Job description

You will provide every visitor with a welcome, using conversation to help visitors understand what makes the subject of ‘Home’ so special.

Main responsibilities

1. Support the Museum’s fundraising and commercial activity through the promotion of donations, the sale of products in the Museum shop, and event tickets.
2. Maintain a safe and secure environment for our visitors, collections, staff, and volunteers.
3. Invigilate and patrol gallery spaces and collection objects.
4. Report and escalate accidents, safeguarding, and security incidents as they arise.
5. Assist in the evacuation of all public spaces during emergencies.
6. Manage the flow of visitors between gallery spaces.
7. Work as part of a team to deliver an outstanding experience for every visitor.
8. Welcome visitors to the Museum and help them get the most out of their visit by providing information and support throughout their visit.
9. Communicate with colleagues to ensure the smooth daily operation of public spaces.
10. Encourage visitor feedback and support the wider improvement of visitor satisfaction.
11. Attend training throughout the year, including team training on Mondays.
12. Support the Museum’s fundraising and commercial activities by proactively asking visitors to make donations to support the work of the Museum.
13. Operate the till and ticketing system; sell event tickets.
14. Encourage visitor engagement with our shop, events, and venue hire spaces.
15. Support the running of commercial events and private hires.
16. Occasionally provide Retail cover.

The above list is not exclusive or exhaustive, and the job holder may be required to undertake such other duties as may be reasonably required.

A DBS criminal record check at the appropriate level will be required before the successful candidates can start work.

National Museum Directors' Council, Tate Britain, Millbank, London SW1P 4RG.