Visitor Centre volunteer - Ranworth Broad

Norfolk Wildlife Trust; Norwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join an established industry player dedicated to wildlife conservation as a volunteer at a unique visitor centre. This role offers a chance to engage with the public, enhance your customer service skills, and share your passion for nature. You'll be part of a friendly team in a stunning location, helping to create memorable experiences for visitors while promoting wildlife awareness. Whether you’re assisting with sales or welcoming guests, your contributions will be vital in supporting the mission of wildlife preservation. This is an excellent opportunity for anyone looking to make a difference and gain valuable experience in a rewarding environment.

Benefits

Reimbursement of travel expenses

Opportunity to enhance knowledge about local wildlife

Developing skills in customer service and retail

Working in a unique location close to nature

Qualifications

• Enthusiastic personality with strong customer service skills.
• Ability to work independently and as part of a team.

Responsibilities

• Welcoming visitors and providing excellent visitor care.
• Assisting with sales and promoting membership.

Skills

Customer service skills

Friendly and welcoming personality

Ability to work as part of a team

Numerate and able to keep accurate records

Ability to communicate with the public

Reliability

Multi-tasking

Job description

Location: Ranworth Broad and Marshes, NWT Ranworth Broad and Marshes, Broad Road, Ranworth, Norwich, Norfolk, NR13 6HY

Our Visitor Centre team at Ranworth Broad are looking for some new volunteers to help out with welcoming visitors to our visitor centre, providing excellent visitor care. The role entails helping with all visitor centre duties, including sales from the shop and promoting membership.

We especially need help at weekends, but for other days of the week as well. The ideal candidate will have most if not all of the following attributes:

1. Friendly, enthusiastic and welcoming personality
2. Customer service skills & confidence to actively sell NWT membership and goods
3. Love of wildlife and wild places
4. Numerate and able to keep accurate records and use the till (training will be provided)
5. Reliable time keeper
6. The ability to work as part of a team and on your own initiative
7. Ability to multi-task at peak times
8. Ability to communicate with members of the public of all ages

In return you will benefit from:

1. Working in a fabulous and unique location close to wildlife and nature
2. The opportunity to enhance and share knowledge about and passion for local wildlife
3. Developing skills in customer service, retail and communication
4. Becoming a valued member of a professional team
5. Reimbursement of travel expenses

Duration:

Monday 17 February 2025 - Thursday 31 December 2026

If you have any questions about this role, or require any further information, please contact the Volunteer Coordinator Alan Marchbank at [e-mail]