Visitor Centre Guide (part time) - Glendronach Distillery

Brown-Forman; Scotland; On-site; GBP 10,000 - 40,000; Part time

Job summary

Une entreprise de renommée recherche un guide pour son centre de visite à Glendronach. Le poste à temps partiel implique l'accueil des visiteurs, des visites interactives de la distillerie, et la présentation de dégustations de whisky. Les candidats doivent avoir une expérience en service à la clientèle, faire preuve de bonnes compétences en communication et être prêts à travailler selon un horaire rotatif.

Qualifications

• Expérience en service client ou dans le commerce de détail.
• Doit être fluent en anglais.
• Confiance dans les interactions avec divers types de personnes.

Responsibilities

• Accueillir chaleureusement les invités au Glendronach.
• Animer des visites des zones de production et de stockage.
• Présenter des dégustations de whisky avec aisance.

Skills

Service à la clientèle

Gestion du temps

Travail d'équipe

Attention aux détails

Job description

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Visitor Centre Guide (part time) - Glendronach Distillery, Aberdeenshire

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Client:

Brown-Forman

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7b042a9bcb9c

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

This is a part time position on an annual hours contract.Reporting to the Homeplace Supervisor, the Visitor Centre Team Member will host brand experiences including tours of the distillery and tastings, delivering information confidently to guests of the homeplace. As part of a small team must be willing to take on a number of tasks and duties including working in each area of the visitor centre including the tasting bar and retail. Communication and Team work are required to succeed in this role.

Job Responsibilities:

Welcoming guests to The Glendronach in a friendly and professional manner.

Hosting tours of the production areas and warehousing.

Confidently present whisky tastings.

Promote the sale of our products to guests including whisky and branded items.

Prepare and serve drinks including cocktails, coffee and soft drinks behind the bar.

Ensure compliance with daily checks and requirements

Ensures uniform application and consistency of Company policies and procedures and develops good employee relations.

Ensure the Homeplace is kept clean, tidy and free from hazards at all times.

Drive safety initiatives. Ensure that safe working conditions exist and that all programs and policies are effectively implemented and practiced.

Ensure compliance with BF quality policies, standards, and systems.

May be required to represent the brand at events off property.

Required Experience & Education:

Face to face customer service or retail experience

Must be fluent in English

Confidence in dealing with people from all walks of life in a warm and friendly manner.

Strong time management and organisational skills

Be able to prioritise tasks in a methodical manner.

Have the ability to work under pressure with minimal supervision

Be at team player

Keen attention to detail, with a commitment to follow through and follow-up

Must be willing to work a rotating schedule to cover a 7-day/week operation.

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.