Visitor Centre Assistant

Warwickshire Wildlife Trust; Coventry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A conservation organization is looking for a Visitor Experience team member at their Coventry location. The role involves welcoming visitors, processing admissions, and supporting cafe operations. Strong customer service skills and flexibility for weekend shifts are essential. This position offers benefits like employer pension contributions and an employee assistance programme.

Benefits

Employer pension contribution up to 7%

Electric Vehicle salary sacrifice scheme

Employee Assistance Programme

Death in service benefit

Qualifications

• Experience working in customer-facing roles preferred.
• Able to work flexible hours, including weekends and bank holidays.
• Responsibilities include greeting visitors and processing payments.

Responsibilities

• Welcome and serve visitors at the visitor centres.
• Process payments for admissions and retail sales.
• Support corporate room hire bookings and set up rooms.

Skills

Excellent customer service

Cash handling

Teamwork

Job description

Social network you want to login/join with:

Accountable to: Visitor Experience Manager

Location: This role is contracted at Brandon Marsh Nature Centre, Brandon Lane, Coventry, CV3 3GW, with occasional work at Parkridge Nature Centre, Brueton Park, Warwick Rd, Solihull B91 3HW. It is not suitable for home working under the Trust’s agile working policy.

Benefits:

• Employers’ pension contribution up to 7% (with 4.5% from employee)
• Access to Electric Vehicle salary sacrifice scheme
• Employee Assistance Programme
• Death in service benefit equivalent to 3x salary

Hours: 21 hours per week on a flexible rota, including regular weekend and bank holiday work.

Role Description: To welcome and serve visitors at WWT visitor centres through excellent customer service. This busy and varied role involves all front of house operations, including greeting visitors, processing payments for admissions and retail sales, discussing membership options, and supporting the café team with taking orders, food preparation, and service. Additionally, the role supports corporate room hire bookings, including room setup and welcoming delegates.