Visitor Attraction Experience Manager

TBL International; Belfast; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading visitor experience company in Belfast is seeking an enthusiastic leader to manage the Visitor Experience Team. This role involves crafting engaging visitor experiences and developing a high-performing team. Candidates must showcase strong leadership, communication, adaptability, and creativity to inspire guests and enhance their connection to the Titanic story.

Qualifications

• Must have experience in leading teams and delivering exceptional visitor experiences.
• Ability to engage and inspire guests through storytelling and innovative approaches.

Responsibilities

• Craft and refresh the overall visitor experience.
• Mentor and develop the Visitor Experience Team.
• Create meaningful connections with guests.

Skills

Leadership

Communication

Adaptability

Creativity

Job description

Overview

We are looking for a dynamic, enthusiastic and imaginative individual with a genuine passion for delivering exceptional visitor experiences. The ideal candidate will have the ability to bring stories to life, interpreting and presenting content in a way that captivates and inspires our guests. You will lead the Visitor Experience Team with energy, inspiration and vision, empowering them to deliver unforgettable moments that ignite curiosity in all our visitors when they visit both Titanic Belfast and SS Nomadic. Using customer feedback, industry insights, and with a focus on continuous improvement, you will help shape and elevate the visitor journey, ensuring Titanic Belfast remains a world-class experience that resonates long after their visit ends.

Responsibilities

A key part of the role will be helping to craft and continually refresh the overall visitor experience, ensuring it remains engaging, emotionally resonant, and relevant to the diverse needs and expectations of our visitors. You will play a pivotal role in creating meaningful connections with guests through storytelling, sensory engagement, and innovative approaches, encouraging return visits and deepening emotional ties to the Titanic story.

Team development

This role is all about nurturing and developing a high-performing team - guiding, mentoring, and inspiring them to grow in confidence and reach their full potential. By creating a supportive and inspiring environment, you’ll help each team member take pride in their work, find real job satisfaction, and tell the Titanic story with authenticity, heart, and impact.

Skills

• Leadership
• Communication
• Adaptability
• Creativity