Visitor Assistant & Evening Guide

Royal Yacht Britannia Trust; City of Edinburgh; On-site; GBP 12,000 - 27,000; Full time

Benefits offered by this job

10% employer pension contribution

33 days pro-rata annual holiday

Enhanced long service holiday

Life Assurance

Performance and loyalty payment scheme

Complimentary tickets

Staff discount in ship shops

Free staff car parking

Job summary

Royal Yacht Britannia in Edinburgh is seeking a Visitor Assistant and Evening Guide to welcome visitors, lead tours, and assist with exclusive evening events. Shifts include weekends, with 5.5–8 hour days and on-board duties in the Visitor Centre and decks.

Role combines front-of-house service, tour guiding, and event support, including helping visitors with audio handsets. Uniform provided; training given.

Qualifications

• Experience in hospitality or visitor services.
• Excellent communication and personable presentation.
• Ability to stand for long periods during shifts.

Responsibilities

• Performing a concierge role at front of house when required.
• Providing a warm welcome and proactive service to visitors.
• Interacting with visitors throughout their tour.
• Helping visitors use their audio handset.
• Assisting with queue management.
• Developing knowledge of the Royal Yacht for tours and events.
• Work as a guide at exclusive evening events and private tours.
• Assist with any other Visitor Assistant duties.

Skills

Customer service

Communication

Hospitality

Front of house

Visitor engagement

Job description

Visitor Assistant & Evening Guide

Hours: Days available will range from 2 – 4 days per week and will include weekend working. Daily shifts will be from 5.5 - 8 hours per day.Duration: PermanentPay: £13.80 per hour, plus £43.00 per event.

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II usually attracts circa 350,000 visitors a year from around the world, and hosts circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as being named Tripadvisor’s No.1 Attraction in the World.

Our Visitor Experience department is now looking for a Visitor Assistant who is enthusiastic, professional, of smart appearance, a can-do attitude, excellent communication skills and has a passion for the delivery of outstanding hospitality and service.

Full training will be given and uniform provided.

As part of our Visitor Experience team you will report to the Visitor Experience Manager. The role is based in our Visitor Centre and on board Britannia, as well as on the outer decks and compound area. The position can be physically demanding as you will be standing throughout the duration of your shift, ready to proactively engage with visitors at all times.

Company benefits include:

• 10% employer pension contribution, with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension)

• 33 days pro-rata annual holiday entitlement

• Enhanced long service holiday entitlement

• Life Assurance

• Performance and loyalty payment scheme

• Complimentary tickets.

• Staff discount in the Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal.

• Free car parking for staff.

Responsibilities include:

• Performing a concierge role at front of house when required.

• Providing a warm welcome and proactive service to visitors at all times.

• Interacting with visitors throughout their tour.

• Helping visitors use their audio handset.

• Assisting with queue management.

• Developing and upholding a broad knowledge of the Royal Yacht to share with visitors, most especially when working as a guide at Britannia's exclusive evening events and private tours.

• Work as a guide at Britannia's exclusive evening events and private tours (£43 per event).

• Assist with any other Visitor Assistant duties as required.

Closing date: 19 October 2026

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.