Visitor Advisor - ANG05697

ANGUSalive; Montrose; Hybrid; GBP 12,000 - 15,000; Part time

Job summary

A community-focused organization in Montrose seeks a Visitor Advisor to provide excellent customer service and engage with visitors. The role involves flexible working hours across various locations. Ideal candidates will have a passion for museums and experience in customer service. Join us to support the wonderful services of our community.

Qualifications

• Demonstrated key behaviours in customer service excellence.
• Experience working with the public in a customer-focused environment.

Responsibilities

• Act as the friendly and enthusiastic public face of ANGUSalive.
• Provide the best customer experience for local communities.
• Work collaboratively with colleagues across all service areas.

Skills

Customer service excellence

Flexibility in working arrangements

Enthusiasm for museums and galleries

Job description

Job Description

Based at Montrose Museum, Panmure Place, Montrose.

As a Visitor Advisor you will be the friendly and enthusiastic public face of ANGUSalive.

You will work collaboratively with colleagues across all ANGUSalive service areas and business units to provide the best customer experience for local communities as well as visitors to Angus, deliver innovative services and further our charitable objectives. To do well in this role you will be able to demonstrate our key behaviours in customer service excellence, continuous improvement, innovative service and engaged workforce. As well as showing enthusiasm for the museums, galleries and archives collection and experience of working with the public in a customer focused environment is essential.

Working an average of 16.61 hours per week, including weekends, this post requires the ability to be flexible in working arrangements regarding hours and location, working in museums, galleries and archives in Angus.

If you can commit to working with us for the people of Angus and are interested in joining the team to become an ambassador for ANGUSalive we'd love to hear from you.

Please note interviews will be held Tuesday, 19 August 2025.

Requirements

Please refer to job outline and person specification for further details and requirements for this job.

The Individual

We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job:

Those with disabilities, recognised caring responsibilities, care experienced young people and ex-armed forces personnel. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.