Visit Centre Support Worker

POPS; Wigston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-based support organization in Wigston is seeking a dedicated individual to create a welcoming environment for prison visitors. The role includes greeting visitors, providing support, and performing administrative tasks related to visitor management. Candidates should have a flexible approach and be willing to work on a rota basis, including weekends. Previous experience in customer service is desirable.

Qualifications

• Experience in customer service or support roles.
• Ability to maintain confidentiality and security.

Responsibilities

• Meet and greet all visitors to the establishment.
• Provide practical and emotional support to visitors.
• Update information on notice boards as required.
• Assist with booking and checking visitor ID documentation.
• Serve drinks from the visit centre café.

Job description

PURPOSE OF THE POST

Based primary in the prison visit centre, the focus of the role is to work as part of a team to create a welcoming environment, meet and greet visitors. The post holder will provide information, practical advice and guidance and emotional support to visitors where necessary.

MAIN TASKS

Meet and greet all visitors to the establishment.
Ensure a friendly and welcoming environment for visitors.
Provide practical and emotional support to visitors where required.
To maintain confidentiality and security of information.
Update notice boards and information stands with relevant information of relevance as directed.
Carry out administrative tasks in respect of booking in visitors, including check visitor ID documentation where required.
Liaison with prison staff, including visits and security staff to ensure close co-operation in the smooth and efficient reception for of visitors to the prison.
Update POPS’ in house case management system where required.
Serve hot and cold drinks to visitors from the visit centre café if required.
Assist with arrangement and delivery of Family Forums when required.
Comply with POPS and Prison policies and procedures, including Security, Health and Safety and Safeguarding.
Participate in training relevant to the post.
Undertake any other relevant duties as requested by POPS’ Family Service Manager.
Flexible approach to the role, including working weekdays and weekends on a rota basis.