Virtual Online Training Manager

ARE YOU THE ONE?

As a Virtual Online Training Manager you will manage all virtual training projects on Samsung Backstage (Samsung’s online training platform), alongside dedicated channel partner sites, as well as internal Virtual Training. You’ll execute end-to-end projects and drive innovation aligned with business objectives.

You will promote virtual training awareness, provide insights, and ensure ROI. As well as collaborate with stakeholders for continual evolution and audience engagement.

Are you ready to make your mark in shaping the future of training at Samsung?

WHAT YOU’LL BE UP TO

TRAINING STRATEGY

Responsible for delivering virtual training strategies and training session roadmaps aligned to the wider mobile experience (MX) strategy.

Maintain a good understanding of competitor virtual training activity to ensure Samsung remains best in class, and report back key learnings and insights.

PLATFORM ENHANCEMENT

Work with the Senior Content Manager on platform communication plans and the execution of virtual training content plans.

Grow the online training platform community, building brand advocates and increasing product recommendation rates through innovative virtual training.

COLLABORATION

Working alongside the internal Training Content Team, you will lead the charge with virtual activations. Drive collaboration across teams from working with our National Trainers, Backstage E Learning team and Elite Ambassador Team.

Work with external agencies to develop platform features, research, and review community feedback.

PROJECT MANAGEMENT

End-to-end project management of the creative process to build virtual training session briefs for training and production team, review content and gain approval working with the Senior Content Manager, Head of Training, and marketing touchpoints before content goes live to partners.

BUILD RELATIONSHIPS

Develop relationships with channel partners communicating upcoming sessions and projects monthly.

You’ll liaise with key stakeholders within the business, channel partners, and external agencies to ensure the virtual training continues to evolve.

ARE YOU OUR PERFECT PARTNER?

• You’re experienced with online virtual training platforms.
• You’ve got a great understanding of streaming and studio production.
• You’re experienced in planning, developing, and executing projects.
• You’re creative, with the ability to think of ‘out of the box’ when it comes to developing new ideas and initiatives.
• You’re an excellent communicator who can build strong relationships to influence strategic plans, negotiate with senior stakeholders, and drive commercial objectives.
• You are located within a 50 miles radius of Chertsey/Woking.

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: Up to £40,000 Per Annum.
• Performance Bonus: 10%.
• Company Car.
• Company Sick Pay.
• Samsung Discounts.
• Life Assurance: 4 times your annual salary.
• Rewards Hub.
• Development Opportunities – our teams have historically moved from area roles into all manner of other jobs!

WHO ARE WE?

We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to drive personal growth and love what they do.

At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.