Virtual Customer Success Manager

InsuraTec; York and North Yorkshire; Remote; EUR 30,000 - 60,000; Full time

Job summary

InsuraTec Services Group cherche un Virtual Customer Success Manager pour gérer les interactions clients en ligne. Le candidat idéal travaillera avec un esprit axé sur le client, maintiendra des relations solides grâce à une communication efficace, et contribuera au succès organisationnel. Ce poste 100 % à distance offre un potentiel de gain illimité basé sur des commissions et des primes mensuelles, et une formation complète est fournie pour les candidats sans expérience en assurance.

Benefits

Potentiel de gains illimité

Primes mensuelles

Travail à distance

Équipe de soutien axée sur le mentorat

Opportunités d'avancement

Qualifications

• Pas d'expérience en assurance nécessaire, formation complète fournie.
• Capacité à travailler de manière autonome dans un environnement virtuel.
• Mentalité axée sur le client et forte capacité de suivi.

Responsibilities

• Gérer les interactions virtuelles avec les clients de l'onboarding au support continu.
• Fournir des conseils personnalisés pour maintenir la couverture d'assurance des clients.
• Maintenir des dossiers précis et suivre la performance pour contribuer à la fidélisation des clients.

Skills

Communication

Écoute

Résolution de problèmes

Organisation

Minidité d'apprentissage

Job description

Career Opportunities with UniTrust Financial Group

A great place to work.

Careers At UniTrust Financial Group

Current job opportunities are posted here as they become available.

Location: Remote (Work From Home)
Work Hours: Full-Time | Flexible Schedule

About InsuraTec Services Group:
At InsuraTec Services Group, we help families protect their futures with life insurance solutions built on integrity, transparency, and heart. We're growing and looking for a Virtual Customer Success Manager to ensure our clients get the best possible support—from first contact to long-term service.

What You’ll Do:

Handle virtual client interactions from onboarding to ongoing support.

Provide personalized guidance to help clients understand and maintain their insurance coverage.

Use warm, qualified leads—no cold calling, no door-to-door sales.

Maintain accurate records, track performance, and contribute to client retention.

Collaborate with teammates to improve client experience and outcomes.

Stay current on products, systems, and compliance requirements.

If unlicensed, complete our self-paced, company-supported life insurance training program.

What You Bring:

No insurance experience needed—we provide full training.

Excellent communication skills with a focus on listening and problem-solving.

Ability to work independently and stay organized in a virtual environment.

A client-first mindset and strong follow-through.

Eagerness to learn, grow, and help others succeed.

A commitment to professionalism, empathy, and ethical standards.

What You’ll Get:

Commission-only pay with unlimited earning potential and monthly bonuses.

100% remote work – serve clients from anywhere.

Pre-qualified leads – focus on relationship-building, not prospecting.

A supportive team culture focused on mentorship and shared success.

Advancement opportunities into leadership and client management roles.

Take Ownership of Your Success:
If you’re motivated, dependable, and passionate about helping people, this role is a great fit. Join a company that puts people first—clients and team members alike—and build a career that’s meaningful and flexible.

We’re an Equal Opportunity Employer:
InsuraTec Services Group values diversity and welcomes individuals from all backgrounds. We’re committed to building a supportive, inclusive workplace.