VIP Market Lead

Blockchain.com; London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Blockchain.com, a leader in digital assets, is seeking a Market Lead to drive P&L growth for VIP clients. This role involves crafting and implementing strategies, managing relationship dynamics at the executive level, and continuously optimizing performance metrics. The ideal candidate is results-oriented, has extensive experience in fintech, and is a strategic thinker capable of thriving in a hybrid work environment.

Benefits

Competitive compensation

Meaningful equity

Unlimited vacation policy

Work from Anywhere Policy (20 days a year)

Qualifications

• 5 years in business development, strategy, operations, or general management.
• Experience in crypto, fintech, or technology-driven sectors highly desirable.
• Ability to work flexibly across time zones and market conditions.

Responsibilities

• Develop and lead the firm’s VIP program strategy.
• Own and deepen relationships with VIP clients.
• Establish and monitor key performance indicators.

Skills

Analytical Skills

Strategic Thinking

Communication

Relationship Management

Education

Bachelor’s degree

Advanced degree preferred

Job description

Blockchain.com is the world’s leading platform for digital assets, powering billions in transactions and enabling global financial access.Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

As we expand our global footprint, we are seeking a highly entrepreneurial and strategic Market Lead to grow PnL on our most important customer segment: VIPs. Reporting to the Vice President of Product, this role acts as the functional lead of the market — responsible for defining the program and growing its PnL.

WHAT YOU WILL DO

Define and Drive VIP Strategy

• Develop and lead the firm’s VIP program strategy, aligning it with broader business goals.
• Analyze customer segments, operational gaps, and growth opportunities to significantly impact P&L performance.
• Partner closely with the VP of Product to align on strategy, roadmap, and resource allocation.

Shape Product and Influence Stakeholders

• Leverage deep local knowledge and user empathy to inform product positioning, market fit, messaging, and feature prioritization.
• Advocate for VIP-focused initiatives across the organization, ensuring cross-functional alignment and prioritization.

Execute and Optimize the VIP Program

• Design and refine operational processes to drive measurable outcomes in segment-specific P&L growth.
• Own and deepen relationships with VIP clients, ensuring excellence at every touchpoint—from onboarding to trading inquiries.
• Represent the firm externally through thought leadership, including speaking at industry events and hosting weekly crypto meetups.

Build and Expand Growth Channels

• Proactively identify and engage potential VIP clients to improve retention and drive seamless program conversion.
• Discover and execute new acquisition channels tailored to high-value clients.
• Collaborate with marketing to ensure effective execution of campaigns targeted at VIPs.

Scale and Operationalize

• Establish and monitor key performance indicators to track program success and drive continuous improvement.
• Identify risks, surface market-specific insights, and escalate high-impact opportunities to executive leadership.
• Stay agile and responsive to rapidly shifting market conditions and competitive dynamics.

WHO YOU ARE

• A proactive builder and operator with a track record of launching high-impact initiatives in fast-paced, ambiguous environments.
• Experienced in digital financial products, fintech, or emerging technologies.
• Data-driven and results-oriented, with strong analytical capabilities.
• Globally minded and culturally adaptable, able to collaborate across diverse teams and markets.
• A clear communicator and effective influencer across functions.
• Strategic and hands-on—you think big and execute relentlessly

WHAT YOU WILL NEED

• Bachelor’s degree required; advanced degree preferred.
• 5 years in business development, strategy, operations, or general management.
• Previous experience in crypto, fintech, or technology-driven sectors is highly desirable.
• Ability to work flexibly across time zones and market conditions.
• Willingness to travel to lead on-the-ground efforts and build local relationships.

WHY JOIN US

• Own and drive the success of an entire market.
• Be part of a mission-driven company that is shaping the future of global finance.
• Work with some of the brightest minds in crypto, technology, and operations.
• Enjoy flexible work policies, competitive compensation, and opportunities for personal and professional growth.

COMPENSATION & PERKS

• Full-time salary based on experience and meaningful equity in an industry-leading company
• This is a hybrid role based in our London office, with a mandatory in-office presence four days per week.
• Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.
• ClassPass
• Unlimited vacation policy; work hard and take time when you need it
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field

#LI-Hybrid

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.

You may contact our Data Protection Officer by email at [e-mail]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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