VIP Host

Legends/ASM Global Europe; London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A premier venue management company in West London is seeking a Customer Host to create memorable visitor experiences. Responsibilities include guest assistance, ensuring safety during events, and maintaining high service standards. The ideal candidate must be friendly, flexible, and have a passion for customer service. This role offers competitive pay and a chance to work at high-profile events.

Benefits

Great rate of pay (above minimum wage)

Flexible working arrangements

Social environment with casual employees

Qualifications

• Proven experience in a premium customer-facing role.
• A positive, approachable attitude with a passion for outstanding customer service.
• Ability to remain composed under pressure.

Responsibilities

• Handle general enquiries, including wayfinding and ticketing.
• Direct guests to their seats/suites, ensuring a friendly demeanour.
• Collaborate with security and Event Managers to ensure safety.

Skills

Customer service

Communication skills

Flexibility

Problem-solving

Job description

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Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues, stadiums, arenas, convention centres and theatres.

Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Venue

Located in the heart of West London, Chelsea Football Club is one of the world’s most iconic football clubs and a premier sports and events venue. Stamford Bridge, blends rich football heritage with state-of-the-art facilities, offering a dynamic and inspiring environment for both matchday and non-matchday operations.

As a world-class venue, Stamford Bridge hosts not only thrilling Premier League fixtures but also an array of high-profile events, conferences, and hospitality experiences. From our luxurious hospitality suites and restaurants to our versatile event spaces and fan zones.

About the Role

As one of our hosts, you are the welcoming face of our venue — creating memorable first impressions and setting the tone for an unforgettable guest experience. Your role is all about warmth, attentiveness, and energy. Whether you're greeting guests, helping them find their seats, or offering directions with a smile, you ensure every visitor feels valued, comfortable, and well looked after.

Working as part of a team, you’ll play a key role in delivering smooth, safe, and enjoyable events. From live shows to private functions, no two shifts are the same — and your flexibility, enthusiasm, and commitment to great service help bring the atmosphere to life.

This is a customer-focused, hands-on role ideal for someone who thrives in fast-paced environments, loves interacting with people, and takes pride in making every moment count.

What We Offer:

• Supporting the venue when hosting huge events for world-famous Musicians, Comedians, Sporting Events and much more!
• Great rate of pay (above minimum wage)
• Flexible working arrangements- you can choose your own shift pattern to work around your other commitments, improving your work-life balance.
• Paid every 2 weeks for the shifts you have worked.
• Our casual employees make up the largest part of our workforce from people across the city, it’s a great place to make friends and socialise in a different environment.

You will be responsible for:

• Handling general enquiries, including wayfinding, ticketing, and accessibility needs.
• The operation in premium areas during events, with flexibility to support other areas.
• Directing and guide guests to their seats/suites, ensuring a friendly and approachable demeanour.
• Proactively engaging with guests to enhance their experience, including upselling and upgrades.
• Collaborating with security, F&B, and Event Managers to ensure safety and high service standards.
• Assisting in setting up and managing event areas, maintaining professionalism and brand standards.
• Resolving guest issues effectively, escalating when necessary.

You will have:

• Proven experience in a premium customer-facing role.
• A positive, approachable attitude with a passion for outstanding customer service.
• The ability to remain composed under pressure and make quick decisions.
• A continuous drive to enhance guest experiences.
• The skill to engage diverse audiences and adapt your communication style as needed.
• Professionalism in corporate settings like conferences and business events.
• The ability to switch to a relaxed, welcoming style for informal events like concerts.
• A successful track record in managing interactions with both high-profile clients and public attendees.
• A degree of flexibility is required as evening and weekend work will be required.

Recruitment Process Outlined:

• 1st Stage- You will be contacted by a member of ASM Global to discuss the vacancy.
• 2nd Stage- You will be invited into our venue for one of our Recruitment days, so we get to know you a bit better beyond your CV.

Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.