VIP Guest Experience Host

Merlin Entertainments Group; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the attractions industry is seeking VIP Experience Assistants for the London Eye. This full-time role involves delivering exceptional guest services in a vibrant environment, serving refreshments, and ensuring an unforgettable experience for visitors. We offer unique benefits and a dynamic team atmosphere.

Benefits

25% discount in retail shops and restaurants

40% online LEGO discount

Monthly Bonus Scheme based on customer service targets

Access to an exclusive employee discount website

Merlin Magic Pass for free entry into attractions

Qualifications

• Experience in face-to-face guest service, ideally in retail or hospitality.
• Ability to work under pressure and think on your feet.
• Customer-focused and reliable.

Responsibilities

• Provide excellent experiences to guests in the Eye Lounge and VIP Pods.
• Serve refreshments and assist with guest check-ins.
• Manage guest queries effectively.

Skills

Excellent guest service

Ability to work in a lively environment

Problem-solving skills

Cash handling

Flexible working approach

Job description

What you'll bring to the team

Fancy being part of the ultimate viewing experience in the heart of London? Of course, you do! At 135 metres the world-famous lastminute.com London Eye is the UK’s most popular paid for visitor attraction, and we’ve got our Eye out for VIP Experience Assistants to join our passionate team in delivering the most moving experience in London.

As one of our VIP Assistants you will be part of a dynamic and diverse team providing best-in-class experiences to our guests. Whether serving champagne and canapes inside a Pod, helping guests check in at the VIP desk, serving them a refreshment in the exclusive Eye Lounge, or being the first point of call for all guest queries. You will represent the Hospitality department and all of the amazing things that we do. Your passion for the lastminute.com London Eye, and customer service will shine through daily and drive your enthusiasm for the success of the department.

Please note that due to the fact this role involves serving alcohol we can only accept applicants that are aged 18 and over.

This is a fixed-term role until August 2025. We are recruiting for a full time position which will require you to work 5 out of 7 days.

The attraction is open daily and so flexibility will be needed as shifts will include weekends and bank holidays as required.

Qualifications & Experience

• Experience of consistently delivering excellent guest service on a face-to-face basis, (ideally from within the retail, hospitality, or the entertainments industry)
• The ability to work to a high standard within a lively and often pressurised environment
• The ability to 'think on your feet' and take ownership of issues that may arise
• A reliable, customer focused approach
• Experience of cash handling, but full training will be provided
• A flexible approach to working hours

Benefits

Alongside a truly unique working environment, we can also offer,

• 25% discount in our retail shops and restaurants and 40% online LEGO discount,
• Monthly Bonus Scheme based on customer service targets
• Access to an exclusive employee discount website
• Local benefits
• Merlin Magic Pass– allowing your friends and family free entry into our attractions globally

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

GBP £13.49/Hr.