VIP Experience Manager

Nobu Hotel Portman Square; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading luxury hotel in London seeks a VIP Experience Manager to ensure an exceptional stay for VIP guests. The role involves managing the entire VIP guest journey, ensuring outstanding service and personalized experiences. Ideal candidates will have a strong background in hospitality, team leadership skills, and at least two years of experience in a similar role within a 5-star environment. Benefits include opportunities for career advancement and a range of employee perks.

Benefits

28 days holiday

Life Assurance Scheme

50% off food and beverage

Free meals whilst on duty

Discounted overnight stays

Qualifications

• Minimum 2 years' experience in an Assistant Guest Experience or Assistant Guest Relations Manager role.
• Minimum 2 years' experience within a 5-star hotel.
• Strong understanding of OPERA Cloud or similar reservation systems.

Responsibilities

• Manage and oversee the entire VIP guest journey from post reservation to check-in through to departure.
• Create a bespoke check-in experience for VIPs ensuring discretion and privacy.
• Develop and implement guest relations strategies with the Director of Rooms.

Skills

Guest relations

Team leadership

Hospitality

Tools

OPERA Cloud

Job description

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As the VIP Experience Manager you will be responsible for ensuring all of our VIP guests have a memorable stay with us; where we not only meet but exceed their expectations. Your tasks will include but will not be limited to:

• Manage and oversee the entire VIP guest journey from post reservation to check in through to departure.
• Review the incoming VIP guests on a weekly basis in order to assign appropriate rooms, establish guests needs in advance of their arrival and prepare appropriate amenities
• Create a bespoke check in experience for VIP’s to ensure discretion and privacy if necessary.
• Develop and implement guest relations strategies with the Director of Rooms to further improve the guest experience.
• To be the key point of contact for any VIP guest staying with us ensuring you build a strong positive and ongoing relationship with them.
• Manage and provide direction to all employees on the floor during shifts and events.
• Ensure correct use of all reservations systems for any VIP bookings.
• Be forward thinking and innovative when it comes to ways of working and best practice.
• To offer strong leadership, mentoring, and guidance to your team.
• To be an ambassador for Nobu as well as a strong leader who embodies our values and commitment to our teams.

EXPERIENCE

• Minimum 2 years’ experience in an Assistant Guest Experience or Assistant Guest Relations Manager role.
• Minimum 2 year experience within a 5* Hotel.
• Strong understanding of OPERA Cloud or similar reservation systems.

BENEFITS OF JOINING OUR TEAM

• Opportunities to progress within our hotel and the wider portfolio
• Access to a suite of innovative and varied learning and project opportunities
• Exciting wellness and volunteering opportunities
• 28 days holiday (including bank holidays) which will increase through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• The opportunity to have a say in the direction of our hotel by joining one of the many committees across the hotel.
• 50% off all food and beverage
• Free meals whilst on duty
• Refer a Friend Scheme
• 2 Hotel-wide social events a year including Employee Awards night
• Discounted overnight stays

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned

Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.