VIP & Events Lead

Merlin Entertainments Group; Ottershaw; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading entertainment company located at Thorpe Park is seeking a VIP & Events Team Leader. This role involves delivering exceptional customer service for VIP and corporate guests, supporting sales, and contributing to a positive guest experience. No previous experience is required, but a positive and guest-obsessed attitude is essential. The position offers a competitive pay of £12.58 per hour and various employee benefits.

Benefits

Merlin Magic Pass: 20 free tickets

25% discount in retail shops and restaurants

Ongoing training & development

Free bus from Staines station

Fortnightly pay

Free staff parking

Access to employee discounts

Qualifications

• Enthusiasm and eagerness to learn are essential.
• Must be 18+ due to role nature.

Responsibilities

• Ensure a seamless guest journey from booking to exit.
• Assist with achieving positive customer feedback.
• Deliver VIP entry and experience packages.

Skills

Customer service

Positive attitude

Communication

Job description

What you'll bring to the team

Location:Thorpe Park,

Hours: Full time fully flexible

Contract Type:Seasonal, until November 2025

As the VIP & Events Team Leader, you’ll report to the Commercial Sales Manager and be part of a team that plays a key role in delivering a safe and unforgettable experience for our VIP and corporate guests at Thorpe Park. Your role will involve both back-of-house and front-line responsibilities, providing excellent customer service while delivering memorable experiences.

Responsibilities:

• To ensure a seamless, smooth guest journey from their point of booking, their arrival onto the park, to their exit by providing high level of customer service in line with company values
• To assist with the department’s mission to achieve positive customer feedback through internal and external captures.
• To deliver both VIP entry and experience packages whilst achieving all sales and financial targets set by the business.
• To support the wider park through our multi-skilling programme where appropriate.
• Be a sales representative for all VIP Experiences at Thorpe Park.
• To communicate with guests via email and phone to support sales and answer enquiries.
• To support with department administration, including logs and daily paperwork.
• Support product development and contribute new ideas to continually drive department.
• To become a role model for the team, leading from the front.

Qualifications & Experience

No previous experience required, justenthusiasmandeagernessto learn!

Show us you’reguest obsessedby beingpositiveandhelpful.

Go together to show our guests that’s you care!

Due to the nature of this role, applicants will need to be18+.

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have alonger-termcareer in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

GBP £12.58/Hr.