VIP & Birthdays Team Leader

LEGOLAND Parks; Windsor; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading children's theme park is looking for a VIP & Birthdays Team Leader at their Windsor Resort. The successful candidate will support the delivery of VIP experiences, manage a team, and ensure outstanding guest service. Ideal candidates will have experience in team management and a passion for creating memorable guest interactions. The position offers flexible hours, competitive pay, and a variety of employee benefits including discounts and pension.

Benefits

Pay of £13.00 per hour

40% discount on LEGO products

Merlin Magic Pass with free tickets

25% discount in Merlin shops

Pension scheme

Life assurance

Employee assistance programme

Access to employee discounts

Ongoing training and development

Free staff parking

Qualifications

• Experience in managing or coaching a small team in customer service.
• Driven to achieve results against KPIs.
• Organized and proactive individual.

Responsibilities

• Support the Commercial Sales Manager in VIP product delivery.
• Manage your team of VIP hosts for guest excellence.
• Reflect and present company values to VIP guests.

Skills

Team management

Customer service excellence

KPI focus

Organizational skills

Job description

What you'll bring to the team

VIP & Birthdays Team Leader

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: Full time fully flexible, any 5 days out of 7, evenings and weekends according to the operational calendar

Contract Type: Permanent, hourly paid

Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a VIP & Birthdays Team Leader to join our AWESOME Commercial Team!

In this exciting role you will support the Commercial Sales Manager in the overall delivery of VIP products and experiences across LEGOLAND Windsor Resort. You’ll have the opportunity to work on the future strategy of the department and how we can best maximise both guest experience and revenue, while managing your team of VIP hosts to deliver the highest possible standard of guest excellence.

As a LEGOLAND representative you will reflect and present our company values to VIP guests both via email, on the telephone, and in person on the day of their visit. You’ll be passionate about the resort, making sure you are sharing exciting insights into life at LEGOLAND with our special guests.

Please note, internally this role is known as Commercial Sales Lead (Frontline)

Qualifications & Experience

• Ideally you will have previously managed or coached a small team to achieve an excellent standard of guest interaction or customer service
• Highly driven and motived to achieve results against KPI metrics
• You will be organised, proactive, approachable and, of course, hold yourself and your team to the highest standards of guest interaction
• Willingness to have a full enhanced DBS check undertaken (please note if you do not agree to the DBS check we will not proceed with your application)

Benefits

• Pay of £13.00 per hour
• 40% discount off LEGO sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND Windsor Resort

We are looking for a VIP & Birthdays Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

GBP £13.00/Hr.