VIP and Birthdays Team Leader

Merlin Entertainments Group; Windsor; On-site; Full time

Job summary

Join the LEGOLAND Windsor Resort as a VIP & Birthdays Team Leader and be part of a team that delivers exceptional experiences to guests. This role allows you to lead and inspire a small team, while also contributing to the strategy of the department to enhance guest satisfaction and revenue generation. If you have a passion for customer service and team leadership, apply now to be part of the magic at one of the UK’s favorite attractions.

Benefits

40% discount off LEGO sets

20 free tickets to Merlin Attractions

25% discount in retail and restaurants

Pro rata holiday allowance

Private pension scheme

Life assurance

Employee assistance programme

Free staff parking

Ongoing training & development

Qualifications

• Experience managing or coaching a team.
• Ability to achieve results against KPIs.
• Strong organizational and guest interaction skills.

Responsibilities

• Support the Commercial Sales Manager in delivering VIP products.
• Maximize guest experience and revenue with your team.
• Reflect company values to VIP guests across various communication methods.

Skills

Customer Service

Team Management

KPI Achievement

Organizational Skills

Job description

What you'll bring to the team

VIP & Birthdays Team Leader

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: Full time fully flexible, any 5 days out of 7, evenings and weekends according to the operational calendar

Contract Type: Permanent, hourly paid

Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a VIP & Birthdays Team Leaderto join our AWESOME Commercial Team!

In this exciting role you will support the Commercial Sales Manager in the overall delivery of VIP products and experiences across LEGOLAND Windsor Resort. You’ll have the opportunity to work on the future strategy of the department and how we can best maximise both guest experience and revenue, while managing your team of VIP hosts to deliver the highest possible standard of guest excellence.

As a LEGOLAND representative you will reflect and present our company values to VIP guests both via email, on the telephone, and in person on the day of their visit. You’ll be passionate about the resort, making sure you are sharing exciting insights into life at LEGOLAND with our special guests.

Please note, internally this role is known as Commercial Sales Lead (Frontline)

Qualifications & Experience

• Ideally you will have previously managed or coached a small team to achieve an excellent standard of guest interaction or customer service
• Highly driven and motived to achieve results against KPI metrics
• You will be organised, proactive, approachable and, of course, hold yourself and your team to the highest standards of guest interaction
• Willingness to have a full enhanced DBS check undertaken (please note if you do not agree to the DBS check we will not proceed with your application)

Benefits

• Pay of £13.00 per hour
• 40% discount off LEGO sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND Windsor Resort

We are looking for a VIP & Birthdays Team Leaderto join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

GBP £13.00/Hr.