VIP Account Manager- Italy [ iGaming/ Casino]

JR United Kingdom; City Of London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading independent marketing agency in the iGaming industry seeks a VIP Account Manager for the growing Italian market. This hybrid role focuses on managing VIP customer accounts, enhancing retention and satisfaction, and involves collaboration with various departments for optimal service delivery.

Benefits

Hybrid working (2 days remote, 3 days in office)

Work from abroad up to 4 weeks/year

End of year discretionary bonus

Pizza and drinks every Friday

Learning and Development Programmes

Qualifications

• Experience in VIP Customer Executive role in iGaming/Online Casino industry.
• Excellent Italian and English communication skills.
• Ability to understand customer needs and respond effectively.

Responsibilities

• Manage VIP accounts, ensuring customer satisfaction and retention.
• Respond to players via phone, email, and WhatsApp.
• Create tailored promotional offers and analyse campaign performance.

Skills

Italian communication

English communication

Sales and account management

Strong relationship building

Analytical skills

Job description

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VIP Account Manager- Italy [ iGaming/ Casino], london (city of london)

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Client:

GIMO Global Interactive Marketing Online Ltd

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Job Title: VIP Account Manager

Location: Hybrid - for London/ Malta locations

Remote - Italy based candidates

About GIMO:

Global Interactive Marketing Online (GIMO) Global Interactive Marketing Online (GIMO) is a London-based leading independent marketing agency and software developer within the iGaming industry. GIMO works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.

About Netbet Brand:

Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands. NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection NetBet has several gaming licences from across the world including MGA, UK, Mexico, Denmark, Greece, France, Romania, and Italy. This ensures that NetBet operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service. Should you need any help or advice about betting, our customer support services are available to answer your questions via email, chat, and phone.

Role:

Working within our VIP management department, the main purpose of this role is to manage the growing VIP Italian customer base. A key focus is account growth, retention, customer satisfaction and ensuring lifetime value by considering account needs, support, loyalty and risk.

Duties and Responsibilities:

• To deliver the best possible service Account Managers respond to and initiate contact with players via phone, email and Whatsapp, with occasional in person client entertainment days too.
• Due the nature of the business, this role involves working occasional non-office times (evenings and weekends) depending on VIP clients’ needs.
• VIP Account Managers are VIPs’ direct contact at the company, and it is the account managers responsibility to liaise with the necessary internal departments to report any issues or priorities in terms of handling technical, financial or feedback points to ensure VIPs receive first class customer service.
• Daily tasks involve creating VIP tailored promotional offers and analysing, optimising and reporting on campaign performances.
• You will also be required to attend weekly/monthly team meetings to exchange insights on VIP market trends/player experiences and contribute to the success of the brand.

Person Specifications:

• Have similar experience working as a VIP Customer Executive within iGaming/ Online casino Industry.
• Must have excellent Italian communication skills, both verbal and written.
• Have excellent English communication skills.
• Have the capacity to build strong relationship with customers.
• Have experience working in the gaming or gambling industry.
• Have sales and account management experience (desirable).
• Have an ability to understand customer needs and respond to them.
• Have strong organisational and prioritisation skills.
• Be good with numbers and identifying trends/patterns.
• Work with multiple systems and be a fast learner.
• Enjoy challenges and find solutions to customer queries and problems.

• Hybrid working [ 2 days remote, 3 days in office]

• Work from abroad up to 4 weeks/ year.

• End of year discretionary Bonus

• Pizza and drinks every Friday.

• Learning and Development Programmes

More benefits are available and will be discussed once successful. These benefits are applicable to UK based candidates.

“GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Personal data are processed in accordance with EU and UK GDPR and our Privacy Policy, which is available here [ https://www.gimo.co.uk/gimo-privacy-policy/]. CVs are retained for 12 months, and we may contact you regarding other suitable roles during this period’