VIP Account Manager

Crypto.com; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading crypto company is looking for a customer-focused Account Manager to join their VIP Account Management team in London. In this high-impact role, you will manage high-value clients, driving satisfaction and revenue through tailored support and strategic engagement, all in the fast-paced crypto market.

Qualifications

• 4+ years in account management, sales, or customer success, ideally in financial services or crypto.
• Ability to manage HNW clients and offer exceptional service.

Responsibilities

• Manage a portfolio of high-value clients to ensure satisfaction and revenue growth.
• Identify cross-sell and upsell opportunities based on client needs.

Skills

Client Relationship Management

Performance Orientation

Interpersonal Skills

Data-Driven Decision Making

Crypto Market Understanding

Education

Experience in client-facing roles (4+ years)

Job description

We are seeking a customer-obsessed, performance-driven Account Manager to join our growing VIP Account Management team. In this role, you will own a book of high-value customers of our Main App, delivering white-glove service to maximize client satisfaction, retention, and revenue growth. Your mission is to build deep, trusted relationships with top-tier customers, helping them to unlock more value through tailored support, insights, and product engagement.This is a high-impact role for someone who thrives at the intersection of client service, performance accountability, and the fast-based world or crypto.

Key Responsibilities:

Client Relationship Management:

- Manage and grow a portfolio of high-value traders, acting as the main point of contact and advocate for each client.

- Deliver concierge-level support and guidance, offering proactive outreach and rapid response to client needs.

- Provide personalized insights, market intelligence, and platform tips to drive engagement and deepen client loyalty.

Performance & Revenue Growth:

- Identify and execute on cross-sell and upsell opportunities that align with client needs and behaviors.

- Monitor client usage and AUM to uncover growth opportunities and retention risks.

- Drive product adoption and trading frequency by surfacing relevant features and tools.

Client Strategy & Collaboration:

- Track client satisfaction through NPS and qualitative feedback loops, driving continuous improvement in service delivery.

- Work closely with Product, Marketing, Risk, and Compliance to deliver a seamless client experience and elevate the voice of the customer internally.

- Help grow the business through referrals, network expansion, and deep relationship-building.

Requirements

• 4+ years of experience in client-facing roles such as account management, relationship management, sales, or customer success—ideally in crypto, fintech, trading, or financial services.
• Proven ability to manage high-value/HNW clients with exceptional service standards.
• Deep understanding of crypto markets and trader behaviors (or strong eagerness to learn quickly).
• Fluent in one or more languages relevant to your regional market; strong cultural awareness and appreciation required.
• Highly organized, data-driven, and performance-oriented.
• Confident communicator and trusted advisor with strong interpersonal skills.
• Ability to thrive in a dynamic, fast-paced, and compliance-conscious environment.