VIP 2nd Line Support Analyst

Intec Select; Wolverhampton; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading financial services corporation is hiring a VIP 2nd Line Support Analyst in Wolverhampton. The role involves supporting enterprise clients, resolving service requests for C-Suite executives, and managing IT equipment. Candidates should have extensive experience in a service desk environment and be proficient with Microsoft tools.

Qualifications

• Proven experience within a 2nd line support role.
• Strong understanding of Microsoft suite, AD, ServiceNow, and Webex/MS Teams.
• Experience supporting VIP, C-Suite, and Senior Managers.

Responsibilities

• Facilitate Joiners, Movers, and Leavers including deployment of equipment.
• Ensure service requests are fulfilled in line with agreed SLAs.
• Participate in Mobile Device Management and Desktop Hardware support.

Skills

2nd line support

service desk

Microsoft suite

Active Directory

ServiceNow

Webex

MS Teams

Job description

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Base pay range

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Associate Director - Expertise within IT, Data & Change within Digital FinTech's. 10+ years of Contract & Perm recruitment globally.

Our long-standing client, a financial services corporation, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team.

To be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of the Microsoft suite, AD, ServiceNow, and Webex/MS Teams.

Our client is offering a day rate of £275 PD on a 6/12 month rolling contract to be based in Wolverhampton, 5 x PW.

Key Responsibilities:

• Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
• Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process.
• Escalation of potential Major Incidents and Risk Events for management visibility and resolution.
• Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly.
• Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required.
• Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively.
• Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers

Key experience:

• Proven experience within a 2nd line support role, within a service desk, service delivery, EUT/EUC environment is a must-have
• Domain industry experience within a financial services or professional services environment is a must-have
• Working knowledge of AD, ServiceNow, Webex/MS Teams, Citrix, and Cloud printing solutions is a must-have.
• Experience setting up meeting rooms, building laptops, setting up printers, break/fix, and hardware is a must-have
• Experience supporting VIP, C-Suite, and Senior Managers within a professional environment is a must-have.

One sage interview process, to start ASAP, unfortunately, candidates with 4-week notice periods will not be considered.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance, Information Technology, and Consulting

• Industries

  Staffing and Recruiting, Financial Services, and Technology, Information and Media

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