Village Porter/Concierge

St Monica Trust; Bristol; On-site; GBP 25,000 - 28,000; Full time

Job summary

St Monica Trust is seeking a passionate Village Porter to ensure the safety of residents and contribute to our community's smooth operation. The role encompasses managing access, responding to emergencies, and providing stellar customer service, particularly with older residents in mind. With a competitive hourly wage of £12.43 plus enhancements, this full-time role suits those passionate about helping others.

Qualifications

• Basic knowledge of health & safety/fire procedures.
• Strong written and verbal communication skills.
• Empathy for older people's needs required.

Responsibilities

• Managing access to the site and responding to incidents and alarms.
• Monitoring CCTV and handling communication effectively.
• Providing excellent customer service.

Skills

Basic knowledge of health & safety/fire procedures

Basic computer skills

Strong written and verbal communication skills

Empathy and understanding of older people's needs

Job description

Are you passionate about doing a good job? Do you share our values? Then we hope you’ll consider applying to join our team.

Are you passionate about providing a great service? Are you flexible? Do you enjoy working with a great team? If you’re nodding, then we hope you’ll consider applying to join our team.

Village Porters at St Monica Trust

Village Porters undertake a valuable and varied role. They ensure the safety of residents, staff, and visitors, respond to incidents and emergencies, and contribute to the smooth running of our service.

They are typically the first point of contact at our sites—greeting visitors, managing entry, and conducting reassurance patrols. Known for their knowledge of our services, buildings, and events, residents and staff alike recognize and appreciate their efforts. As one resident described, “they do the things that happen behind the scenes and can turn their hands to anything…”

Salary and Working Hours

£12.43 per hour, plus enhancements of £1 per hour on night and weekend shifts. The role involves working 8-hour shifts, totaling 40 hours a week, on a 6-week rolling rota, with shifts from 6am to 2pm, 2pm to 10pm, and 10pm to 6am.

Role Responsibilities

• Managing access to the site and responding to incidents, fire alarms, and reassurance patrols.
• Monitoring CCTV and handling phone calls.
• Maintaining clear communication and acting promptly in emergencies.
• Providing excellent customer service with a personable and alert attitude.
• Understanding older people's needs and possessing practical skills relevant to the role.

Qualifications and Skills

• Basic knowledge of health & safety/fire procedures.
• Basic computer skills.
• Strong written and verbal communication skills.
• Empathy and understanding of older people's needs.

Additional Information

Salary Range: £25,854.40 - £27,393.60

Time Type: Full time

If you have any queries, please email our Recruitment Team.