Village Manager

Thomas Gray Ltd; Chertsey; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury retirement community in Chertsey is seeking a dedicated Village Manager to oversee operations and enhance resident experiences. Ideal candidates will have over 5 years of management experience in hospitality or related fields, strong operational skills, and a customer-first mindset. This hands-on role involves leading teams across various services and ensuring exceptional service delivery in a vibrant community setting.

Qualifications

• 5+ years of management experience in hospitality or retirement living.
• Strong skills in operational performance and budget management.
• Exceptional communication and leadership abilities.

Responsibilities

• Lead a multi-functional team across various services.
• Manage operational performance and compliance.
• Create engaging community events and wellness programs.

Skills

Team leadership

Financial acumen

Customer service

People management

Education

Degree in Hospitality or Facilities Management

Tools

Microsoft Office

POS systems

Job description

Required background: Luxury Retirement Community

Are you an experienced hospitality or operations professional looking for a rewarding leadership role in a high-end retirement setting? A brand-new, contemporary retirement village in a picturesque village is seeking a dedicated Village Manager to oversee the successful launch and ongoing management of its vibrant, community-focused environment.

About the Role

As Village Manager, you will play a pivotal role in shaping and leading a premium lifestyle offering for independent retirees. From opening preparations and team recruitment to delivering exceptional service across wellbeing, dining, events, and facilities, this is a hands-on leadership role designed for someone who thrives on creating outstanding experiences and smooth operations.

You will be responsible for:

• Leading a multi-functional team covering hospitality, wellness, housekeeping, maintenance, and concierge services

• Managing operational performance, budgets, and compliance across the village

• Collaborating with sales, marketing, and care teams to ensure seamless resident onboarding and satisfaction

• Creating engaging, community-driven events and wellbeing programmes

• Maintaining high standards in health & safety, sustainability (ESG), and owner communications

Our Ideal Candidate

• At least 5 years of management experience in hospitality, retirement living, hotel or leisure sectors

• Strong financial and operational acumen with experience overseeing diverse teams and services

• Exceptional people management, communication and leadership skills

• Ability to balance strategic thinking with day-to-day operational oversight

• A customer-first mindset with a warm, professional and approachable manner

Desirable Qualifications

• Degree or relevant qualifications in Hospitality, Housing, Hotel Management or Facilities Management

• Knowledge of retirement living, care, or leasehold property management a plus

• IT proficiency including Microsoft Office, POS and booking systems