Village Hotels - Hyde - Reception

Village Hotels; Hyde; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality company in Hyde is seeking a personable receptionist to ensure a warm welcome for guests. You will be responsible for solving issues proactively and providing detailed recommendations about the hotel and local area. Ideal candidates will have strong communication skills and a passion for excellent guest experience. This position offers comprehensive benefits and a vibrant work environment.

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays

50% discount on Food and Drink

Excellent training programs

Mental health support

Qualifications

• Must have strong communication skills to ensure positive guest interaction.
• Proactive problem-solving abilities are essential.
• Ability to work collaboratively across departments.

Responsibilities

• Provide a warm welcome to all guests upon arrival.
• Solve guest issues proactively before they escalate.
• Maintain knowledge of hotel and local attractions for guest recommendations.

Skills

Strong communication skills

Proactive problem solver

Team player

Great memory for personal touch

Personality

Job description

First impressions are the most important, right? The reception team at Village Hotel Club are the first friendly face our guests see. From reception, you will ensure that every guest receives a warm, vibrant Village Hotel Club welcome. A font of knowledge, you will know every detail about the hotel and local area, making recommendations and solving problems before they become issues. Nothing is too much trouble.

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth, and more opening soon, we rely on you to deliver service that sets us apart from the competition.

Join us and enjoy benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Innovative training through our Mobile Gaming platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly well-being programs to support mental health.
• Mental health support with first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, supportive, and inclusive work environment with regular team events.
• Reward and Recognition schemes.
• Anniversary rewards for service milestones.
• Electric car salary sacrifice scheme.
• Guaranteed day off for your birthday.
• Discounted Health Cash plan and Sick pay Insurance.
• Big People Days to celebrate and reward employees and their communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• T&Cs apply based on your contract.

What we need from you:

• Personality, and bags of it.
• A great memory to add a personal touch for returning guests.
• A proactive problem solver.
• A passion for delivering the best guest experience.
• Strong communication skills.
• Team player with the ability to collaborate across departments.

Come and be part of something new and special—Work, Grow & Play the Village Way!