Village Administration Manager

Anchor Hanover; Eastleigh; On-site; GBP 33,000; Full time

Job summary

Join a leading retirement village as a Village Administration Manager to deliver essential administrative services that enhance the lives of older residents. You will manage a team, ensure compliance with policies, and actively contribute to the service delivery. Suitable candidates will have experience in housing management and strong organisational skills.

Benefits

Gym and fitness discounts

Mental health support

Flexible working options

Access to online GP appointments

Career progression and development program

Qualifications

• Knowledge of leasehold management and housing legislation.
• Experience in managing a housing team.
• Experience in stakeholder management.

Responsibilities

• Deliver effective administration service to meet resident expectations.
• Line manage the administration and reception team.
• Ensure compliance with GDPR and DBS.

Skills

Communication

Organisational skills

Stakeholder Management

IT skills

Budget Management

Education

Housing qualification

Management qualification

Tools

Microsoft Excel

Microsoft Word

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Join us as a Village Administration Manager at Anchor's beautiful retirement village at Bishopstoke Park to make a real and positive difference to the lives of older people. You will be responsible for all aspects of delivering an effective administration service to meet the needs and expectations of residents, colleagues and key stakeholders. You will work closely with colleagues to ensure consistent support with administration. You will need to have knowledge of leasehold management, housing legislation and have experience working in a housing location. A housing qualification and/or management qualification is desirable or equivalent retirement living experience.

• Village Administration Manager
• £32,334 per annum, pro rata
• 12 month Fixed Term Contract
• 37.5 hours per week

Are you organised, detail-oriented, and passionate about creating a safe and supportive living environment? We're on the hunt for a Village Administration Manager to help us deliver housing management services at Bishopstoke Park.

Key responsibilities:

• Accountable for all aspects of delivering an effective administration service to meet the needs and expectations of residents, colleagues, and key stakeholders.
• Monitoring and recording of operational feedback re effectiveness of administration procedures and offer support to all other department managers to ensure consistent support with administration. Including responsibility for GDPR and DBS compliance.
• To line manage the Administration and reception team within the village.
• Delivery of leasehold service proposition and ensure compliance with Anchor policies and procedures.
• Support the General Manager and management team to give confidence in a high standard of service delivery, contributing towards setting the budget and managing the budgets effectively.
• Recording, monitoring of compliance for staff recruitment and induction processes, supervisions, development and training for all village colleagues.
• To deputise in the absence of the General Manager and work collaboratively with all heads of departments.
• Handling of complaints and to foster good relations with residents and their relatives.
• Compliance with all internal and external policies and other legislation directly affecting the role, location, and its residents.
• Accurate and timely completion of all documentation and finance transactions and work closely with the finance team in Bradford and adhere to Anchor policies.
• Manage the lease, remain within the terms of the lease and work closely with the Legal Support team.
• To work effectively with the Sales and Marketing in the sales and resales process.

You're someone who:

• Has excellent communication skills - written and verbal.
• Have experience in Stakeholder Management - Cross functional working
• Has excellent organisational & influencing skills.
• Has the ability to build and maintain relationships
• Can work on your own initiative.
• Meets targets to achieve associated results.
• Manages budgets & has experience of managing a busy housing team.
• Has excellent I.T skills - Microsoft excel and word plus additional in-house systems.

HO

Anchor - a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan - contribute between 4% and 8% and we'll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.