Villa Portfolio & Rentals Manager

JR United Kingdom; London; Remote; GBP 30,000 - 60,000; Full time

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Position Job Title: Villa Portfolio & Rentals Manager (Italy team)

Start Date: ASAP

Type of Contract: Full-Time

Base Salary per Annum: to be discussed, depending on experience

Bonus: up to 20% of the Gross Salary

Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays)

Working place: working from home / remote

Monday to Friday

In high season (June to September) it might be required occasionally to assist with urgent matters on weekends.

TASKS:

Product:

• Constant research of new private properties and villas to be added to our N2S Villas portfolio.
• Understanding and developing the N2S vision, taste and philosophy in the selection of new properties.
• Site visits for quality check and bonding with villa owners and/or villa managers.
• Designing and researching experiences tailored around each villa, in the surrounding destination and at the property.

Admin:

• Working along the Admin & Product team to constantly update all villas in our portfolio. Reviewing yearly images, details, rates, and inclusions.
• Liaise with the IT department to upload new villas online.
• Ensuring we have from each villa the crucial details needed for quotations and travel/booking documentation.
• Cleaning and improving database.
• Uploading all villa bookings on company's software: TourWriter, TravelKey & AXUS.
• Managing all villa rental requests starting from receiving inquiries from our travel agent partners, suggesting the most suitable properties, and engaging with clients to gather essential pre-arrival information, ensuring a seamless and luxurious villa experience.
• Creating detailed itineraries including experiences, transportation, private celebrations, and additional services for the duration of the villa stay.
• Liaising with villa manager and/or owner providing clients details, dietary preferences, eventual chef services etc., organizing a smooth check-in and top-notch stay.
• Ensuring all requests/follow-ups are sent on time.
• Ensuring a high level of service to B2B agent partners.
• Staying in constant contact with clients throughout their stay, welcoming them, and supplying crucial daily updates to VIP clients regarding their villa experience.
• Going the extra mile by providing special touches such as welcome cards, birthday surprises, and additional amenities to enhance the overall experience.

Others:

• Support the CEO, COO, and CFO in daily tasks if required.

REQUIRED:

• Minimum 2 years experience in short-term real estate or luxury travel industry.
• Professional English speaking and writing.
• The candidate must be extremely detail-oriented, able to work under pressure and efficiently during high season, good with ground logistics, proactive, and with good taste.
• London, Italy, or New York based: in London full-time employment contract, in Italy or New York as full-time freelancer (due to the current law).