Viewing Assistant

Experienceguildford; Guildford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading real estate consultancy is seeking a Viewing Assistant in Guildford. This role involves showcasing properties to potential buyers, ensuring exceptional customer service, and leveraging local insights. Candidates should possess client-facing experience, a clean driving license, and strong communication skills.

Qualifications

• Experience in a client facing role.
• Good understanding of the sales process.
• Basic IT skills.

Responsibilities

• Show prospective buyers around properties, ensuring outstanding customer service.
• Provide feedback on viewings and communicate with clients effectively.
• Share local knowledge to enhance client experience.

Skills

Client Facing Experience

Local Knowledge

Communication Skills

Job description

At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.

About The Role

Covering the Guildford area, the Viewing Assistant will be responsible for showing prospective buyers around properties, whilst delivering an outstanding level of customer service and demonstrating strong local area insights. Acting as an ambassador for our global firm, you will use a personal approach to ensure our customers have a positive, valuable and seamless experience across all aspects of the viewing process.

Responsibilities:

• Be an ambassador for your office by creating a positive first impression as the first point of contact
• Provide comprehensive and detailed feedback about viewings to the office
• Have the ability to identify clients’ needs and generate further viewings and referrals
• Communicate fully with all concerned to ensure that sales are managed in an efficient and professional manner
• Build and maintain goodwill, confidentiality and trust with prospective and existing clients at all times in order to foster the professional image of the Partnership
• Confidently share local knowledge with the office and clients
• Enhance knowledge of Knight Frank services for the purpose of cross selling to potential purchaser’s
• Attend mandatory training to support this role

Key Experience Required:

• Experience in a client facing role
• Own a car with a full clean licence
• Good understanding of the sales process
• Basic IT skills

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.

Posted: 6 days ago

Knight Frank