Video Content Manager

ASA Recruitment; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a vibrant and historic organisation at the heart of Scotland's cultural heritage as an IT Service Desk Contractor. This exciting role focuses on supporting the Windows 11 rollout and ensuring smooth IT operations for museum staff. You'll be integral in processing new starters, managing user accounts, and providing hands-on support for hardware upgrades. This short-term contract offers a unique opportunity to contribute to a transformative period in a truly unique workplace. If you have a passion for technology and enjoy problem-solving, this role is perfect for you.

Qualifications

• Experience in service desk or IT support roles is essential.
• Strong knowledge of Microsoft environments required.

Responsibilities

• Support Windows 11 rollout and day-to-day IT operations.
• Provide 1st line IT support both onsite and remotely.

Skills

IT Support

Problem-Solving

Communication Skills

Microsoft Windows 10/11

Active Directory

Tools

Topdesk

Job description

Join a vibrant and historic organisation at the heart of Scotland's cultural heritage.

IT Service Desk Contractor - Windows 11 Rollout Support
Contract: 4+ Months | Day Rate up to £165 per day (Inside IR35, via PAYE)
Location: Edinburgh (Hybrid: 3 days onsite, 2 days WFH)
Hours: 35 hours per week

We're seeking a proactive and technically capable IT Service Desk Contractor to support our busy IT team during a key period of transformation. This short-term contract role offers the chance to contribute directly to our Windows 11 rollout, support day-to-day IT operations, and play a vital role in keeping our museum staff connected and productive.

Key Responsibilities

1. New starter and leaver processing (account creation, access setup)
2. Installing RAM and SSDs in laptops for Windows 11 compatibility
3. Providing 1st line IT support (onsite and remote)
4. Logging and resolving tickets using Topdesk
5. User account management in Active Directory

What We're Looking For

1. Previous experience in a service desk or IT support role
2. Strong knowledge of Microsoft environments (Windows 10/11, Office 365, AD)
3. Comfortable with hands-on hardware upgrades
4. Great communication and problem-solving skills
5. Experience with Topdesk is a plus

Interested?
Apply now to be part of a team that's modernising tech in a truly unique workplace by sending your most recent CV.