Victim & Witness Care Team Leader

Surrey Police; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A regional police force in Guildford seeks a Team Leader for the Victim and Witness Care Unit. This role involves supervising and training a team of Witness Care Officers and ensuring high service standards for victims and witnesses. Ideal candidates will have strong communication and leadership skills, with experience in administrative roles. The position offers opportunities for career progression and various benefits including a contributory pension scheme and on-site amenities.

Benefits

Career progression

Contributory pension scheme (LGPS)

Generous annual leave allowance

Discounts for everyday spend

On-site gyms and sports clubs

Generous parental leave

Financial and mental wellbeing guidance

Qualifications

• Proven ability to work in an administrative role.
• Experience in case management with IT systems.
• Flexibility and teamwork skills.

Responsibilities

• Supervise a team of Witness Care Officers.
• Train and support the team in victim and witness care.
• Manage service standards under the Witness Charter.
• Foster partnerships with Criminal Justice agencies.
• Assist the Unit Manager in daily operations.
• Motivate the team to perform to a high standard.

Skills

Well-developed interpersonal skills

Experience in leading a team

Verbal communication skills

Ability to prioritize responsibilities

Job description

Overview

Victim and Witness Care Unit Team Leader: This exciting role involves supervising a team of Witness Care Officers. As a first line supervisor, you will train and support the team whose main responsibility is to promote and support victim and witness care throughout the victim and witness journey. You will jointly manage a team of 28 Witness Care Officers to ensure the team delivers a high standard of service provision under the Witness Charter and the Victims Code of Practice. The role includes close partnership working with different Criminal Justice agencies including the Crown Prosecution Service and HMCTS. We welcome your interest in joining our Police Force and value leaders who put the public’s needs at the heart of everything they do and want to make a difference. The successful candidate will assist the Unit Manager with the day-to-day running of the unit, motivating others to perform well, and ensuring a high quality support service is provided to Victims and Witnesses in Surrey and Sussex Police.

Responsibilities

• Supervise a team of Witness Care Officers and act as a first-line supervisor
• Train and support the team to promote and deliver victim and witness care throughout the journey
• Jointly manage a team of 28 Witness Care Officers to meet service standards under the Witness Charter and Victims Code of Practice
• Foster close partnership working with Criminal Justice agencies including the Crown Prosecution Service and HMCTS
• Assist the Unit Manager with day-to-day running of the unit
• Motivate the team to perform to a high standard and ensure a high quality support service for Victims and Witnesses

Qualifications

• Well-developed interpersonal and verbal communication skills
• Experience in leading a team and working in an administrative role
• IT experience as case management within the unit is computerised
• Proven ability to prioritise responsibilities and be flexible as part of a team

Benefits

• Career progression
• Contributory pension scheme (LGPS)
• Generous annual leave allowance
• Discounts for everyday spend
• On-site gyms and a range of sports clubs
• Generous and supportive parental leave
• Financial and mental wellbeing guidance and support