Victim Services & Engagement Officer

ENGINEERINGUK; England; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

An established charity is seeking a dedicated Victim Services & Engagement Officer to join their team in Gwent. This full-time role offers the chance to make a real difference in the lives of those affected by crime, providing vital support and guidance. You will manage a caseload of victims, ensuring they receive the care they need while promoting community engagement. With a commitment to equality and diversity, this organization values a supportive work environment and offers flexible working options. Join a passionate team dedicated to making a positive impact in the community.

Benefits

Flexible working options

28 days annual leave plus Bank Holidays

Extra day off for your birthday

Pension with 5% employer contribution

Enhanced sick pay allowances

Employee assistance programme

Ongoing training & support

Cycle to work scheme

Season ticket loans

Qualifications

• Proven track record of delivering services directly to clients.
• Experience in managing complex cases and safeguarding issues.

Responsibilities

• Manage a caseload of victims of crime with high needs.
• Provide face-to-face support and case tracking.

Skills

Customer Service

Case Management

Confidentiality

Safeguarding

Team Management

Community Engagement

Education

Relevant Degree or Equivalent Experience

Job description

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View more categories View less categories Sector Customer Services Role Executive Contract Type Permanent Hours Full Time

We have an exciting opportunity for a Victim Services & Engagement officer join the Victim Support team in Gwent, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

County/Borough
Torfaen

Office location
Pontypool Police Station, Glantorvaen Road, Gwent, NP4 6YN

Full time/Part time
Full time

Hours per week
37.5

Work schedule
Monday to Friday 9am - 5pm. Additional need for occasional weekend working and working in the evening.

Basic Salary
26,010.00 per annum.

Contract type
Permanent

DBS required?
Enhanced

Police vetting required?
Yes

Closing Date
26/05/2025

Ref No
6123

Documents

• Caseworker JD.pdf
  (PDF, 173.23kb)

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Pontypool Police Station, Pontypool (With need for travel, hybrid working, flexible).

As a Victim Services & Engagement Officer you will be:

• Managing a caseload of Victims of Crime with the highest level of need, both directly, through in-depth, 1:1 support, and indirectly, by working other service providers. Undertaking face to face support, case-tracking and management.
• Carry out effective management of volunteers, assessing their competence to practice using national guidelines
• Promote the work of Victim Support by attending local community and public events

You will need:

• Proven track record of successfully delivering a service and working directly with clients or service users in a statutory, voluntary or Multi-Agency Setting(s)
• Experience of Managing a caseload including complex case management.
• Understanding and knowledge of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the data Protection Act and other legal requirements
• Understanding and knowledge of an active commitment to promoting equal opportunities and diversity.
• Experience of managing safeguarding issues and relevant legislation
• Managing, value, providing support and guidance to a team with a strong client service focus
• Ability to promote the work of a multi-agency hub

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Company

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We have been a Stonewall top 100 employer since 2010 and placed highly in our sector in addition to being recognised as a ‘Top Trans employer’. We have also been ranked #39 of 100 organisations by the National Centre for Diversity .

To find out more about what equality, diversity and inclusion means at Victim Support visit our dedicated equality, diversity and inclusion page where you can access our EDI policy, EDI strategy and information about our staff and volunteer EDI networks.

Each year we have around 300 job opportunities in England and Wales, in both frontline offices and supporting areas. In frontline jobs you work directly with victims, witnesses and volunteers. In supporting jobs, you work in areas such as bid writing, policy and research, fundraising, communications, information systems, human resources and finance.

Our people are motivated by team work, our values and our vision. We strive to deliver the best services to the community while you build your career with us. We offer a range of benefits , a flexible working environment, and opportunities for training and development.

If you have any questions about our current vacancies or would like to receive any of our documents in an alternative format, please email [e-mail] .

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