Victim Care Specialist – Fraud & Finance

TN United Kingdom; Manchester; Hybrid; GBP 27,000; Full time

Job summary

An established industry player is seeking a dedicated Victim Care Specialist to provide vital support to victims of fraud and economic crime. This role offers the chance to make a significant impact on victim services, guiding individuals through the complexities of the criminal justice system while ensuring they receive the emotional and financial support they need. With responsibilities that include managing caseloads and collaborating with partners, this position is perfect for someone who is empathetic, proactive, and skilled in communication. Join a team that values your contributions and is committed to making a difference in the community.

Qualifications

• GCSE English and Maths required; qualification in victim support desirable.
• Experience with vulnerable individuals and understanding of fraud.

Responsibilities

• Support victims through the criminal justice system and help them recover.
• Manage caseloads and design preventative sessions.

Skills

Experience working with vulnerable individuals

Understanding of fraud and economic crime victimisation

Excellent communication skills

Ability to work with multiple agencies

Confident in delivering awareness sessions

Empathetic and proactive approach

Education

GCSE English and Maths (or equivalent)

Relevant qualification in victim support or economic crime

Job description

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Victim Care Specialist – Fraud & Finance, Manchester

Catch22’s Greater Manchester Victim Services is seeking a dedicated Victim Care Specialist – Fraud & Finance to provide person-centred support to victims of fraud and economic crime.

This role involves supporting victims through the criminal justice system, understanding their rights, and helping them recover emotionally and financially. Responsibilities include managing caseloads, designing preventative sessions, collaborating with partners like Action Fraud and GMP, creating accessible resources, and training colleagues in fraud support.

This is an excellent opportunity to influence victim services within Catch22's expanding Victim Service.

Qualifications

• GCSE English and Maths (or equivalent) – essential
• Relevant qualification in victim support or economic crime – desirable

Experience & Skills

• Experience working with vulnerable individuals
• Understanding of fraud and economic crime victimisation
• Excellent communication skills
• Ability to work with multiple agencies and manage caseloads
• Confident in delivering awareness sessions and creating interventions
• Empathetic and proactive approach

Other Requirements

• Flexibility to work in the community and outside standard hours
• Full UK driving license and access to a vehicle for work

Additional Information

Closing date: Thursday, May 8th at 16:30.

Catch22 may withdraw the vacancy before the closing date. Early applications are encouraged.

Applicants should review the Job Description & Person Specification. For questions, see the contact info on the Candidate Help Page. Reference: REF3640Xin your message.

Be cautious when answering screening questions. If you answer “NO” to the Right to Work question, your application will be closed.

Successful candidates need a full UK Driving License and access to a vehicle. The role requires a police vetting check and a recent UK residence (with exceptions).

Contract: Permanent

Hours: Full time, 37.5 hours/week

Salary: £27,000

Location: Hybrid – 2 days at GMP Force HQ, 3 days WFH or in the community or partner locations

Screening involves DBS check, police vetting, and Right to Work verification. No visa sponsorship is provided.

Work pattern varies weekly, including weekends on a rota basis, with shifts between 0800-1800, 7.5 hours/day.

To apply, submit your CV, cover letter, and completed screening questions. Applications without these will not be considered.

AI-generated applications are not accepted. Catch22 is committed to fair recruitment and safeguarding practices.