Vice President, Risk Management

Mastercard Data & Services; London; On-site; GBP 100,000 - 170,000; Full time

Job summary

A leading company in the financial services sector is seeking a Vice President, Head of Customer Risk Management for Europe in London. The role involves overseeing customer risk strategies, leading a team of risk managers, and ensuring compliance with policies. Ideal candidates will possess a strong background in credit risk assessment, excellent analytical skills, and leadership experience.

Qualifications

• Experience in credit risk assessment and financial statements analysis.
• Knowledge of the European payments regulation landscape.
• Ability to lead high-performing and diverse teams.

Responsibilities

• Lead CRM strategy and manage customer risk for the region.
• Analyze and report on the region’s exposure and key risks.
• Develop risk management solutions and engage with regulators.

Skills

Analytical skills

Negotiation skills

Problem-solving skills

Commercial mindset

Education

Postgraduate degree in business or equivalent

Job description

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JOB DESCRIPTION

Our Purpose

Title and Summary

Vice President, Risk Management

We are currently looking for a Vice President, Head of Customer Risk Management (CRM) for Europe, reporting to the global head of CRM. This role is based in London, UK.

Mastercard has over $70B in credit exposure to financial institutions and other counterparties worldwide, placing the CRM function as a key part of its evolving and quickly growing business model. The CRM team operates as a part of the broader Strategy & Operations organization, playing a critical role in supporting and driving Mastercard’s success. The magnitude and strategic nature of the CRM function necessitate engagement with Mastercard’s senior management, sales and product organizations, as well as our customers. This further provides great opportunities to grow your career within Mastercard.

This role is on the first line of defense leading a team of risk managers located in the markets, with key responsibilities including leading CRM strategy and roadmap for the region, customer credit analysis and underwriting, formulating risk mitigation approach, developing risk management solutions, and engaging regulators within the region.

Role:

The primary responsibility is to ensure customer risk for the region is appropriately identified, monitored and managed in accordance with Mastercard’s policies & procedures and risk appetite framework. This includes, but is not limited to:

• Owning all Europe CRM related matters, including strategy & roadmap and people leadership
• Reviewing and approving customer credit risk underwriting analysis and, if required, presenting the same to senior management for approval
• Understanding and partnering to design innovative approaches to cater to customers with different business models
• Leading the development of risk mitigants for customers where appropriate, and acting as an escalation point for collateral discussions with the account managers and customers
• Leading cross-functional team to design, build, and implement new risk management solutions for both existing and new products, including crypto
• Conducting portfolio reviews and risk screening via early warning indicators
• Partnering with CRM Center of Excellence to ensure 24x7 customer exposure monitoring and management
• Analyzing and reporting on the region’s exposure and key risks to senior management
• Managing customer failure impacts including portfolio transfers and license termination
• Influencing Credit Policy and Standards; developing CRM procedures
• Reviewing and approving credit considerations for new customer applications as needed
• Building successful relationships with sales and product organizations with strong business acumen
• Working closely with Regulatory Affairs in engaging with central banks and other regulators within the region
• Partnering with Corporate Treasury and Settlement Operations to enhance settlement & treasury related processes
• Leading and developing a high-performing team

All About You:

The ideal candidate will have the following attributes:

• Postgraduate degree in business or equivalent preferred
• Experience in credit risk assessment, financial statements analysis and management is a prerequisite; experience in / knowledge of the banking sector and knowledge of the European payments regulation landscape are a strong plus
• Commercial mindset to drive appropriate balance between risk and reward
• Ability to think outside the box, identify potential sources of risk, and propose solutions; strong analytical and problem-solving skills
• Strong negotiation and influencing skills, including at the very senior management levels
• Ability to lead a high-performing and diverse team; ability to lead cross-functionally
• Ability to manage through a crisis, leading a team to make tough decisions with imperfect/incomplete information
• Excellent written and verbal English communication skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.