Vice President, Reliability & Production Engineering

MUFG Americas; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading financial services firm is seeking a Production Support Engineer to ensure the stability of market systems. This role requires over 5 years of experience and strong technical skills in incident management. The successful candidate will monitor production environments, lead system incidents resolution, and collaborate with development teams for improvements. A Bachelor's degree is essential, and effective communication skills are a must.

Qualifications

• 5+ years of experience in production support or reliability engineering.
• Strong technical skills in system monitoring and incident management.
• Ability to provide effective communication and technical support.

Responsibilities

• Monitor and maintain production environments to ensure system stability.
• Lead incident response and resolution to minimize downtime.
• Collaborate with development teams for system enhancements.

Skills

System monitoring

Incident management

Performance tuning

Problem-solving

Effective communication

Education

Bachelor’s degree

Tools

Automation tools

Job description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

OVERVIEW OF THE DEPARTMENT/SECTION

System Planning Desk, Treasury Planning Department, Global Markets Division for Europe, Middle East, and Africa:

This desk is responsible for IT and Digital planning for the Global Markets Division for Europe, Middle East, and Africa (EGMD). As part of the front office for Global Markets, this desk handles project initiation, promotion, and post-release maintenance, carrying out various system-related tasks necessary for EGMD to drive its business forward.

NUMBER OF DIRECT REPORTS

0

MAIN PURPOSE OF THE ROLE

• Ensure the stability and reliability of market systems to support business operations.
• Drive continuous improvement in system performance and user satisfaction.
• Provide expert support to system users, ensuring seamless operation of market-related applications.

KEY RESPONSIBILITIES

• Monitor and maintain production environments to ensure system stability.
• Lead the response and resolution of system incidents, collaborating with system owners and other stakeholders to minimize downtime.
• Provide technical support and guidance to system users, addressing their queries and issues.
• Collaborate with development teams to implement system enhancements and improvements.
• Document and maintain operational procedures to ensure consistent and effective system support practices.
• Conduct regular system health checks and performance tuning to optimize efficiency.

WORK EXPERIENCE

Essential:

• Minimum of 5 years of experience in production support or reliability engineering within financial markets or related industries.
• Leading problem determination by collaborating with stakeholders.
• Monitoring and Investigating regarding system inquiries independently.
• Proven track record of managing and resolving system incidents in a high-pressure environment.
• Experience collaborating with development teams to implement system enhancements and improvements.

Preferred:

• Experience working in a front office environment within a financial institution.
• Previous experience leading a team or project in a production support role.
• Familiarity with regulatory requirements and compliance in financial markets.

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential

• Strong technical skills in system monitoring, incident management, and performance tuning.
• Excellent problem-solving abilities and the capacity to lead incident resolution efforts.
• Effective communication skills to provide technical support and guidance to system users.
• Ability to document and maintain operational procedures clearly and accurately.

Preferred:

• Knowledge of specific market systems and applications used within the financial industry.
• Experience with automation tools and techniques to improve system reliability and efficiency.
• Strong analytical skills to gather and analyze information related to system performance and regulatory requirements.

Education / Qualifications:

Essential

• Bachelor’s degree.

Preferred:

• Master's degree in Computer Science, Information Technology, Engineering, or a related field.

PERSONAL REQUIREMENTS

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and prioritise work accordingly
• Strong decision making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurised environment
• Strong numerical skills
• Excellent Microsoft Office skills

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.